CAROL L. KIGGINS
Burlington
Summary
Dependable professional with a solid foundation in office management and warranty processing. Demonstrates exceptional organizational skills and attention to detail while maintaining confidentiality. Proven ability to streamline operations and enhance workflow within the office environment.
Overview
34
34
years of professional experience
Work History
Warranty Administrator
Timbrook Chevrolet
Keyser
03.2026 - Current
- Processed warranty claims for customer vehicles efficiently and accurately.
- Coordinated with service technicians to verify warranty coverage details.
- Maintained detailed records of warranty claims and service history.
- Managed the documentation for parts returned under warranty guidelines.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
Office Manager
Weimer CDJR, Weimer Ford, Weimer Automotive/Camper
Moorefield
03.2025 - 01.2026
- Managed daily office operations and ensured efficient workflow across departments.
- Assisted with financial record keeping and prepared invoices for services rendered.
- Trained new employees on office protocols and software systems used daily.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Office Manager
Timbrook Chevrolet
Keyser
10.2021 - 03.2025
- Managed daily office operations and ensured efficient workflow across departments.
- Oversaw inventory management and ordered supplies to maintain stock levels.
- Trained new employees on office protocols and software systems used daily.
- Assisted with financial record keeping and prepared invoices for services rendered.
- Implemented office policies and procedures to improve operational efficiency.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Office Manager
Weimer Chrysler Dodge Jeep Ram /Weimer Ford, Inc.
Moorefield
08.2014 - 10.2021
- Fielded numerous daily inquiries from administrative staff, customers, and vendors.
- Managed financial accounts, ensuring timely payment of tax liabilities and other obligations.
- Prepared all account receivable statements for two dealerships.
- Oversaw payment of all accounts payable for two dealerships.
- Processed payroll biweekly for two dealerships, including payroll tax payments.
- Administered 401k plans for two dealerships.
- Generated financial statements by the fifth of each month for two dealerships.
- Conducted bank reconciliations across nine different bank accounts.
Office Clerk
City of Keyser
Keyser
04.2008 - 08.2014
- Received new water customers information and set up billing in computer system.
- Received and entered all water and sewer payments received.
- Performed accounting duties including Account Payables, Payroll and Payroll Taxes.
- Scheduled and organized agenda for City Council Meetings.
- Prepared Account Payable schedule for Council approval.
- Recorded and prepared all City Council Meeting minutes.
- Assisted Mayor with the preparation of City Budget.
- Assisted all employees with any issues with their PEIA Insurance or retirement.
- Prepared and organized all information for City Audits.
Office Assistant / Title Clerk
Jenkins Chrysler Dodge Jeep Ram
Keyser
09.1992 - 08.2007
- Reviewed all contracts on car deals and prepared contracts to send in for funding.
- Prepared and would submit all Chrysler Warranties to Chrysler for payment.
- Help with accounting responsibilities including Account Receivables, Accounts Payables, Payroll, Payroll Taxes.
- Receipted all incoming payments and prepared deposits for the Bank.
- Answered all incoming calls and directed to the appropriate departments.
Education
Diploma -
Keyser High School
Keyser, WV07-1987
Clerical I and II -
Mineral County Vacational Center
Keyser, WV07-1987
Lord Fairfax Community College
Fairfax, VASkills
- Warranty processing
- Claims processing
- Claim verification
- Payment reconciliation
- Inventory control
- Excel
- Data entry
- Document management
- Scheduling
- Financial accounting
- Microsoft Word
- Attention to detail
Timeline
Warranty Administrator
Timbrook Chevrolet
03.2026 - Current
Office Manager
Weimer CDJR, Weimer Ford, Weimer Automotive/Camper
03.2025 - 01.2026
Office Manager
Timbrook Chevrolet
10.2021 - 03.2025
Office Manager
Weimer Chrysler Dodge Jeep Ram /Weimer Ford, Inc.
08.2014 - 10.2021
Office Clerk
City of Keyser
04.2008 - 08.2014
Office Assistant / Title Clerk
Jenkins Chrysler Dodge Jeep Ram
09.1992 - 08.2007
Diploma -
Keyser High School
Clerical I and II -
Mineral County Vacational Center
Lord Fairfax Community College