Carol Mendoza
Raleigh,NC
Summary
Accomplished Sr. Global Benefits Manager with a proven track record at Apex Tool Group, adept in health and welfare plan administration and fostering robust vendor relationships. Expert in reducing healthcare costs and ensuring regulatory compliance, leveraging HRIS systems for operational efficiency. Demonstrates strong negotiation skills and a strategic approach to benefits management.
Overview
25
25
years of professional experience
Work History
Sr. Global Benefits Manager
Apex Tool Group
09.2020 - Current
- Conduct regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Manage relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
- Reduce overall company healthcare costs with strategic negotiations and vendor partnerships.
- Ensure compliance with all federal, state, and local regulations governing employee benefits programs.
- Direct and control 401K, medical, dental, and vision benefit packages.
- Develop and execute annual open enrollment events, ensuring timely updates to employee benefits elections.
- Implemented new BenAdmin platform for more efficient record-keeping systems and processes.
- Manage FMLA and LOA administration.
Account Producer
Adventist Risk Management, Inc.
06.2004 - 09.2020
- Designed, evaluated and modified all health and welfare benefit plans, ensuring that all plans were current, competitive, and in compliance with regulatory requirements.
- Provided ongoing guidance to over 120 client HR locations regarding their benefits administration, policy interpretation and coordination of benefits for active and retired employees.
- Directed preparation and distribution of written and verbal information to employees regarding their benefits, compensation and personnel policies.
- Managed the development and ongoing updates of our new BenAdmin platform.
Benefits Manager
Digex, Inc.
05.2001 - 06.2004
- Ensured all company benefits were in compliance with relevant laws, regulations, and tax requirements.
- Administered the employee insurance, pension and savings plans for the 5000+ employee base.
- Audited benefit programs and agreements to optimize service delivery.
- Provided consultation to HR Managers and employees regarding FMLA, LOA, Disability and Workers' Comp.
HR Manager
Verizon Communications, Inc.
07.2000 - 05.2001
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws.
- Served as Subject Matter Expert on Union negotiations with the Labor Union representatives.
- Performed as the Subject Matter Expert for the Behavioral Health benefit and Employee Assistance Plan.
- Managed the dental and vision plans nationwide.
Education
Bachelor of Science - Architecture
Andrews University
Berrien Springs, MISkills
- Health and Welfare plan administration
- Global benefits experience
- HIPAA compliance
- HRIS systems
- 401K experience
- Vendor relationship management
Timeline
Sr. Global Benefits Manager
Apex Tool Group
09.2020 - Current
Account Producer
Adventist Risk Management, Inc.
06.2004 - 09.2020
Benefits Manager
Digex, Inc.
05.2001 - 06.2004
HR Manager
Verizon Communications, Inc.
07.2000 - 05.2001
Bachelor of Science - Architecture
Andrews University
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