Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Carol Norby

Apple Valley,CA

Summary

Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatcher

Desert Valley Towing
10.2023 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Office Manager

Bill And Wags, INC
04.2020 - 08.2023
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Phlebotomy Certificate - Phlebotomy

Phlebotomy Training Specialits
Victorville, Ca
02.2024

High School Diploma -

Serrano High School
Phelan, CA
06.2010

Skills

  • Route Navigation
  • Data Entry
  • Schedule Management
  • Database Management
  • Service Coordination
  • Customer Relations
  • Dispatch Coordination
  • Work Order Management
  • Stress Tolerance
  • Prioritizing calls
  • Database Maintenance
  • Database updates

Certification

  • Licensed Phlebotomist - March 2024

References

Ashley Norby, Phlebotomist Lead Kaiser Permanente, 

707-304-9272

Joanna Cordova, Phelbotomy Instructor 

760-964-8398

Danielle Johnson 

760-680-3959

Timeline

Dispatcher

Desert Valley Towing
10.2023 - Current

Office Manager

Bill And Wags, INC
04.2020 - 08.2023

Phlebotomy Certificate - Phlebotomy

Phlebotomy Training Specialits

High School Diploma -

Serrano High School

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Carol Norby