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Carol Parker
Customer Service Representative
Spencer,NC
Summary
Dedicated customer service professional with proven expertise in cash handling, team collaboration, and effective communication. Committed to enhancing customer satisfaction and streamlining service processes.
Overview
14
14
years of professional experience
Work History
Cashier
Dollar Tree
Salisbury, NC
06.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Teletech
Concord, NC
02.2019 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained new representatives on company policies and customer interaction protocols.
- Streamlined processes for handling customer complaints, reducing response time significantly.
Housekeeper
Holiday Inn & Suites
Mooresville, NC
01.2018 - 02.2019
- Supervised daily cleaning operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored new housekeeping staff on procedures and best practices for efficiency.
- Implemented inventory management system to track supplies, reducing waste and costs.
- Collaborated with maintenance team to address facility issues promptly, enhancing guest experience.
Kennel Assistant
Bass Spa & Resort
Kissimmee, FL
11.2016 - 09.2017
- Developed positive relationships with pet owners through effective communication and customer service.
- Trained new staff on kennel procedures, ensuring adherence to best practices.
- Implemented enrichment activities to enhance animal wellbeing and reduce stress levels.
- Collaborated with team members to optimize workflows and improve kennel operations efficiency.
Kennel Assistant
Barking Hound Village
Atlanta, GA
09.2014 - 07.2016
- Provided daily care and supervision for dogs in kennel environment.
- Maintained cleanliness and organization of kennel facilities to ensure safety and hygiene standards.
- Assisted in administering medications and treatments as directed by veterinary staff.
- Monitored dog behavior and health, reporting any concerns to management promptly.
Cashier
McDonald's
Mooresville, NC
02.2013 - 07.2014
- Resolved customer inquiries and complaints promptly, improving satisfaction ratings.
- Collaborated with team members to streamline service processes during peak hours.
- Implemented improved cash register operations, reducing transaction times for customers.
- Ensured compliance with health and safety standards in food service environment.
Cashier
KFC
Mooresville, NC
01.2012 - 03.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained cleanliness and organization of workspaces to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed inventory levels by restocking supplies and monitoring product availability.
Education
Associate of Arts - Business Administration
Mitchell Community College
Statesville, NC07-2026
High School Diploma -
South Iredell High
Statesville, NC06-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cash handling and management
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Dollar Tree
06.2025 - Current
Customer Service Representative
Teletech
02.2019 - 02.2022
Housekeeper
Holiday Inn & Suites
01.2018 - 02.2019
Kennel Assistant
Bass Spa & Resort
11.2016 - 09.2017
Kennel Assistant
Barking Hound Village
09.2014 - 07.2016
Cashier
McDonald's
02.2013 - 07.2014
Cashier
KFC
01.2012 - 03.2014
Associate of Arts - Business Administration
Mitchell Community College
High School Diploma -
South Iredell High