Carol Poteete
Alcoa,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Uses independent decision-making skills and sound judgment to positively impact company success. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales and Operations Manager
Sprint By Absolute Wireless
11.2019 - 01.2021
- Scrutinized data to troubleshoot and identify improvement opportunities.
- Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
- Assisted with pulling information and reporting for inquiries and reviews.
- Shared feedback with internal departments to outline operational and training needs.
- Collaborated with management to define, document and implement new processes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Audited and corrected discrepancies in inventory numbers.
- Managed over 100 employees per day.
District Sales Manager
Sprint By Absolute Wireless
10.2018 - 11.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Rectified billing issues quickly to maintain client satisfaction.
- Tracked weekly sales to develop detailed reports for senior leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Retail Store Sales Manager
Sprint By Absolute Wireless
11.2012 - 10.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Lead store to Rank # 1 nationally two months consecutively for overall excellence.
- Achieved Elite Customer Satisfaction award 3 consecutive quarters.
- Increased store profit by 122%
Retail Sales Associate
Sprint By Absolute Wireless
05.2012 - 11.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized upselling techniques to promote additional products and increase sales.
National Certified Medical Assistant
On-Site Healthcare
08.2009 - 08.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sales Associate/ Connection Center
Wal-Mart Supercenter
08.2008 - 08.2012
- Pleasantly greeted customers both in-person and on phone, providing expert assistance.
- Placed customer orders for devices and accessories and provided shipping information.
- Assisted customers with set up procedures for new smartphones and mobile devices.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
Education
Graduate, Medical Assistant Diploma - Medical Assisting
MedVance Institute
Nashville, TN10.2009
Skills
- Retail Store Operations
- Customer Service Excellence
- Budgeting & Cost Controls
- Team Building/Training/Supervision
- Inventory Management
- Performance Monitoring and Evaluation
- Merchandising Strategies
- Maintaining Employee Records
Timeline
Sales and Operations Manager
Sprint By Absolute Wireless
11.2019 - 01.2021
District Sales Manager
Sprint By Absolute Wireless
10.2018 - 11.2019
Retail Store Sales Manager
Sprint By Absolute Wireless
11.2012 - 10.2018
Retail Sales Associate
Sprint By Absolute Wireless
05.2012 - 11.2012
National Certified Medical Assistant
On-Site Healthcare
08.2009 - 08.2012
Sales Associate/ Connection Center
Wal-Mart Supercenter
08.2008 - 08.2012
Graduate, Medical Assistant Diploma - Medical Assisting
MedVance Institute
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