Carol A. Reaugh
Goose Creek
Summary
Surgical professional with proven track record in coordinating complex surgical schedules and enhancing operational efficiency. Known for fostering collaborative team environments and achieving seamless procedural outcomes. Recognized for adaptability to changing demands and strong organizational skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Surgery Coordinator
Carolina Cataract & Laser Center
08.2019 - Current
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- All ophthalmologists, specializing in cataracts, cornea, glaucoma, diabetic care as well as other medical eye issues
- Overview: Busy practice with five physicians/surgeons and two optometrists
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
- Documented and collected patient data in Nextech to maintain accuracy and security.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Communicated with patients on phone and in person to enter and update medical history in database.
Certified Ophthalmic Assistant/Surgery Scheduler
Meadville Ophthalmology Associates
05.2007 - 05.2019
- Company Overview: Busy practice with three physicians
- All ophthalmologists, specializing in cataracts, glaucoma, diabetic care as well as other medical eye issues
- Knowledge of reception duties which include: answering the phone, scheduling, filing, minor billing knowledge, referrals to specialists for all physicians
- Technician duties include: patient work up, history taking, testing-OCT, IOL Master, Orb scan, etc.- assist physician with procedures in office, calling in prescriptions authorized by physicians
- Ordering medical supplies for patients and office
- Surgery scheduler duties include, but not limited to: Scheduling surgeries to be performed in a hospital setting, follows procedures for surgery scheduling changes (i.e
- Cancellation, reschedule); considers priority/emergency and patients special needs when scheduling surgical procedures
- Coordinates patient medical history/clearance with PCP
- Maintains and tracks all necessary patient information to include demographics, History and Physical and insurance information
- Prepares surgery schedule for hospital surgical coordinator to review and add to hospital surgical schedule
- Adheres to surgery scheduling department guidelines
- Educates and advises the patient on surgical procedures; preoperative preparation (i.e
- Eye drops); addresses patient needs and concerns
- Responsible for obtaining Prior Authorization or pre-certification through insurance companies requirements-Navinet capable
- Experience and familiarity with NextGen/EMR
- Care Credit certified
- Adheres to deadlines as dictated by hospital requirements
- Busy practice with three physicians
- All ophthalmologists, specializing in cataracts, glaucoma, diabetic care as well as other medical eye issues
Pharmacy Technician
Wal-Mart Pharmacy
06.2001 - 05.2007
- Duties include: input of prescriptions, counting of medication, putting together patient order of medications, ordering supplies, troubleshooting, insurance
- Customer service
- Knowledge of over the counter products
Education
Some College Coursework Completed -
Slippery Rock University of Pennsylvania
Slippery Rock, Pennsylvania05.1989
High School Diploma -
Maplewood High School
06.1987
Skills
- HIPAA compliance
- Patient coordination
- Office administration
- Post operative care
- Procedure preparation
- Patient counseling
- Medical coding
- Cost advising
- Surgical log maintenance
- Scheduling expertise
- Facility coordinating
- Educating patients
Certification
Certified Ophthalmic Assistant, 01/01/11, Mainly on the job training and course work at home. Had to pass preliminary test with 80% or above to be eligible to take national test. Need 80% or better to pass also. Passed on first attempt in January of 2011. Recertification required every 3 years. Recent recertification valid through January of 2021.
Relocation
05/01/19, South Carolina
Timeline
Lead Surgery Coordinator
Carolina Cataract & Laser Center
08.2019 - Current
Certified Ophthalmic Assistant/Surgery Scheduler
Meadville Ophthalmology Associates
05.2007 - 05.2019
Pharmacy Technician
Wal-Mart Pharmacy
06.2001 - 05.2007
High School Diploma -
Maplewood High School
Certified Ophthalmic Assistant, 01/01/11, Mainly on the job training and course work at home. Had to pass preliminary test with 80% or above to be eligible to take national test. Need 80% or better to pass also. Passed on first attempt in January of 2011. Recertification required every 3 years. Recent recertification valid through January of 2021.
Some College Coursework Completed -
Slippery Rock University of Pennsylvania
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