Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Carol Reif

Victor,New York

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Aside from current position in bath sales, I have done independent consulting and have taken on projects with renovations in homes as well as businesses. Able to work with all types of personalities and remain calm under pressure. I am organized, detail oriented and committed to providing exceptional customer service. Experience with 2020 for bath cabinetry and some kitchen layout.

Overview

32
32
years of professional experience

Work History

Sales Associate

VP Supply
02.2020 - Current


  • Build relationships with contractors and designers by providing positive, knowledgeable and friendly service to their clients.
  • Meet with customers to discuss and ascertain needs, tailor solutions and design functional and beautiful spaces
  • Assess budget and fit design with those constraints.
  • Provide selection options in PDF form with cabinetry design rendering options and bath items for a complete project overview.
  • Complete orders, send PO's, monitor lead times and schedule delivery for in a timely manner.
  • Solve any follow-up issues with materials in a calm prompt manner
  • Consistently exceed annual sales goal by 10%

Interior Decorator

Self-employeed
03.2013 - Current
  • Furnished and designed residential and commercial properties and consulted with clients to determine decorating needs and preferences.
  • Met with clients to discuss project scope and desires for spaces.
  • Advised clients on styles, layouts, budgets and overall designs.
  • Found vendors for one-time and ongoing projects, and maintained productive relationships.
  • Selected and organized color schemes for clients.
  • Decorated corporate spaces according to established brand and company goals.

Assistant Store Manager

HomeSense
08.2019 - 01.2020
  • Interviewed, hired, and trained 50+ staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Home Goods
09.2018 - 09.2019
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed opening and closing procedures.

Store Associate/Key Carrier

Home Goods
07.2014 - 10.2018
  • Designed and built weekly displays to generate customer interest in store merchandise.
  • Completed store opening and closing procedures.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Opened or closed store 3-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Office Manager

Ultimate Images Photography
01.1996 - 07.2014
  • Updated reports, managed accounts, and generated reports for company database.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed subcontractors with scheduling of jobs and payments.
  • Communicated daily with customers regarding orders, payments and delivery.
  • Handled payroll, tax filing, bill payments, etc.

Preschool Teacher

Canal Town Nursery School
09.1991 - 06.1999
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Incorporated music, art and literature into curriculum.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

High School Diploma -

West Irondequoit High School
Irondequoit, NY

No Degree - Elementary Education

Houghton College
Houghton, NY

National Academy of Sports Medicine

Skills

  • Customer Service
  • Sales Goal Attainment
  • Multitasking Strengths
  • Sales Expertise
  • Tracking Client Progress
  • Leadership and Coaching
  • Excellent People Skills
  • Strong Interpersonal Communication

Accomplishments

  • 6 time Boston Marathon finisher
  • Member of Genesee Valley Harriers Running Club – a USA Track and Field Elite Development Club.
  • Acting team captain women's GVH at USATF national events
  • Member of Genesee Valley Harriers board of directors

Affiliations

National Academy of Sports Medicine

American Council on Exercise

National Academy of Holistic Fitness

Timeline

Sales Associate

VP Supply
02.2020 - Current

Assistant Store Manager

HomeSense
08.2019 - 01.2020

Assistant Store Manager

Home Goods
09.2018 - 09.2019

Store Associate/Key Carrier

Home Goods
07.2014 - 10.2018

Interior Decorator

Self-employeed
03.2013 - Current

Office Manager

Ultimate Images Photography
01.1996 - 07.2014

Preschool Teacher

Canal Town Nursery School
09.1991 - 06.1999

High School Diploma -

West Irondequoit High School

No Degree - Elementary Education

Houghton College

National Academy of Sports Medicine

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Carol Reif