Carol Rogers
Wahoo,NE
Summary
Proven hospitality professional with a track record of enhancing guest satisfaction through exceptional customer service and strong work ethic. Expert in cash handling and safe food practices, significantly increasing sales. Skilled in fostering positive guest engagements and maintaining high cleanliness standards, contributing to a welcoming environment. Strong work ethic and ability to navigate busy and stressful situations.
Overview
20
20
years of professional experience
Work History
Server
Reuben's Breakfast and Lunch
08.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Front Desk Receptionist
Travelodge
06.2019 - 12.2019
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Server/Bartender
Dave and Buster's
11.2017 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Deli Clerk
Sunmart
10.2014 - 11.2016
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Lead Housekeeper
Hampton Inn and Suites
10.2009 - 10.2010
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Server
Pressroom
05.2005 - 10.2008
Food Handler
Burger King
10.2004 - 10.2006
Server
Rezac's Cafe
07.2004 - 10.2005
Education
Chemical Engineering - Science
University of Nebraska, Lincoln
Lincoln, Nebraska, NEAssociates Of Science - Science
Southeast Community College
Lincoln, Nebraska, NE12.2012
Wahoo High School
Wahoo, NESkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
Timeline
Server
Reuben's Breakfast and Lunch
08.2019 - Current
Front Desk Receptionist
Travelodge
06.2019 - 12.2019
Server/Bartender
Dave and Buster's
11.2017 - 06.2019
Deli Clerk
Sunmart
10.2014 - 11.2016
Lead Housekeeper
Hampton Inn and Suites
10.2009 - 10.2010
Server
Pressroom
05.2005 - 10.2008
Food Handler
Burger King
10.2004 - 10.2006
Server
Rezac's Cafe
07.2004 - 10.2005
Chemical Engineering - Science
University of Nebraska, Lincoln
Associates Of Science - Science
Southeast Community College
Wahoo High School
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