Carol Schulz
Medicare Sales/ Customer Service Representative
200 Webster Lane, Woodland,WA
Summary
Results driven, caring Medicare Sales/Customer Service professional. Skilled in building rapport and fostering positive relationships with customers. A strong communicator with exceptional problem-solving skills, always striving to find effective solutions. Attention to detail and ability to multitask in fast-paced environments. Proven track record meeting and exceeding sales and customer satisfaction targets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medicare Agent/Licensed in 25 states
America’s Trusted Benefits – Medicare Sales
01.2024 - Current
- Take pride in Building trust and rapport with clients to construct a tailor made plan.
- Skilled at performing thorough needs analysis, to present customer options that benefit their individual needs.
- Retain business with attentive follow up with clients to provide information, answer questions and solve problems.
Front Desk
Embassy Suites by Hilton
01.2021 - 01.2024
- Interact face-to-face and over phone with guests and all hotel departments.
- Check in guests efficiently in a fast-paced environment.
- Resolve guest problems promptly and effectively.
- Delegate tasks to appropriate staff members.
- Maintain accurate documentation on.
- Provided exceptional and professional customer service.
- Demonstrated exceptional organizational skills.
Lead Customer Service Supervisor
Alaska Airlines
01.2005 - 01.2020
- Handled multiple tasks in a fast-paced environment.
- Stay informed and adapted to ever-changing requirements.
- Resolved conflicts and issues, as necessary.
- Authorized exceptions when appropriate.
- Provided support, training, and mentorship to team members.
- Filed reports and accurately documented flight operations and legal documents.
- Collaborated and interfaced with all departments within organization.
- Provided valuable support to management.
- Possessed technical proficiency in various formats and devices.
- Oversaw and led team of 50 individuals during shifts.
- Promoted accountability within team.
- Tracked and managed various administrative tasks, including scheduling and handling sick calls.
Education
Bachelor of Science - American Studies
Skills
Licensed Medicare Agent
Call Center/Remote Sales/Reservations
Professional/Friendly Customer Service
Team Player/Leader
Excellent Communicator
Phone Etiquette
Microsoft Applications
Recruiter/trainer
Travel Industry Pro/Airlines/Hotel/Sabre/OnQ
Commercial Production/Voice Talent
Radio/PodCastHost
Additional Experience
Morning Radio Host, KKSN, Portland, OR
Certification
Washington State Health and Life Insurance License
Timeline
Washington State Health and Life Insurance License
04-2024
Medicare Agent/Licensed in 25 states - America’s Trusted Benefits – Medicare Sales
01.2024 - Current
Front Desk - Embassy Suites by Hilton
01.2021 - 01.2024
Lead Customer Service Supervisor - Alaska Airlines
01.2005 - 01.2020
Oregon State University - Bachelor of Science, American Studies