CLOETINE PFEIFFER

Work History

Everise

01.2021 - 04.2023

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance with classes of up to 50 agents
Evaluated employees' strengths and assigned tasks based upon experience and training.
Approved regular payroll submissions for employees.
Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
Administered assessments before, during and after courses.
Documented class attendance and participation and provided feedback to management.
Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

US Census Bureau

03.2020 - 09.2020

Scheduling fingerprints and background checks
Responded to inquiries from callers seeking information.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Checked documentation for accuracy and validity on updated systems.
Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

GC SERVICES

04.2018 - 11.2019

Assisted 80+ customer services representatives with their calls via floor support
Assisted supervisor with feedback for employee performance evaluations.
Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Researched issues to obtain appropriate answers to customer inquiries.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.

BOYD COUNTY SCHOOLS

01.2004 - 05.2015

Educated preschool thru 12th grade students with special needs
Supported student learning objectives through personalized and small group assistance.
Provided support to help students with special needs learn and grow.
Provided support during classes, group lessons and classroom activities.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Helped teachers manage bus loading and unloading.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Enforced rules and instructions to maintain discipline.

AT&T Wireless

07.2007 - 01.2009

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered over 50 telephone calls per day promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.

Timeless Treasures

06.1997 - 07.2007

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Recorded inventory sales into organization's weekly income report.
Managed purchasing, sales, marketing and customer account operations efficiently.