Carol Shook

Analyzed store layout to enhance product placement and improve customer accessibility.

• Stocked shelves and rotated products to maintain ALDI store presentation.
• Operated registers and handled customer transactions at ALDI checkout.
• Assisted shoppers with product locations and store questions.
• Built endcap displays and promoted featured store merchandise.
• Supported opening and closing tasks for smooth ALDI operations.
• Built relationships with customers by providing friendly customer service.
• Guided customers in selecting items and addressing product inquiries to enhance shopping experience.
• Provided customer service support for inquiries, complaints, and returns.
• Trained new associates on store operations, policies, and procedures.
• Performed cash register functions accurately and efficiently.
• Ensured compliance with company safety regulations at all times while on the job.
• Operated equipment such as scanners and scales correctly during the checkout process.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Unloaded deliveries and organized backroom inventory daily.
• Stocked shelves with merchandise following ALDI merchandising standards.
• Replenished inventory from backroom to sales floor.
• Checked product dates and removed damaged items from display.
• Maintained clean aisles and organized checkout areas.
• Unloaded deliveries and sorted stock in backroom.
• Collaborated with team members during peak hours and store resets to ensure operational efficiency.

• Managed front office operations for Beautybarqc client appointments and walk-ins.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Coordinated staff schedules and daily coverage across salon services.
• Handled client phone calls, messages, and booking confirmations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Maintained customer records and appointment details in salon systems.
• Organized incoming mail, files, and internal office documents.
• Maintained filing system for records, correspondence and other documents.
• Supported team communication between beauty staff and management.
• Monitored office procedures and enforced polished customer service standards.
• Managed office inventory and placed new supply orders.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.