Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Sweny

Burien,Washington

Summary

Accomplished sales professional with a proven track record at Big Lots, excelling in customer service and teamwork. Expert in enhancing customer experiences through personalized consultations and effective problem-solving, leading to increased customer satisfaction and repeat business. Skilled in using Point-of-Sale systems for accurate sales tracking. Demonstrated leadership by mentoring junior associates, boosting team performance.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Big Lots
  • Greeted customers and provided outstanding customer service.
  • Developed rapport with customers through attentive listening and tailored recommendations, resulting in repeat business and customer satisfaction.
  • Enhanced customer experiences by providing personalized consultations regarding space planning and interior design possibilities based on client preferences.
  • Mentored junior sales associates in effective selling techniques for increased individual performance levels within the team.
  • Provided exceptional customer service by addressing concerns promptly and offering suitable solutions, enhancing brand reputation and loyalty.
  • Collaborated with team members to maintain a visually appealing showroom floor that attracted customers and showcased available products.
  • Resolved any escalated customer issues professionally while maintaining positive relationships with both parties involved.
  • Ensured accurate record-keeping of transactions using Point-of-Sale systems which aided in tracking sales data effectively for analysis purposes.
  • Performed cash, card, and check transactions to complete customer purchases.

Furniture Sales Lead

Big Lots
Burien, Wa
04.2016 - 09.2024
  • Greeted customers and provided outstanding customer service.
  • Developed rapport with customers through attentive listening and tailored recommendations, resulting in repeat business and customer satisfaction.
  • Enhanced customer experiences by providing personalized consultations regarding space planning and interior design possibilities based on client preferences.
  • Mentored junior sales associates in effective selling techniques for increased individual performance levels within the team.
  • Provided exceptional customer service by addressing concerns promptly and offering suitable solutions, enhancing brand reputation and loyalty.
  • Collaborated with team members to maintain a visually appealing showroom floor that attracted customers and showcased available products.
  • Resolved any escalated customer issues professionally while maintaining positive relationships with both parties involved.
  • Ensured accurate record-keeping of transactions using Point-of-Sale systems which aided in tracking sales data effectively for analysis purposes.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Diploma - General Studies

Pacific High School
North Highlands, CA
06.1997

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Timeline

Furniture Sales Lead

Big Lots
04.2016 - 09.2024

Sales Associate

Big Lots

Diploma - General Studies

Pacific High School
Carol Sweny