Carol Tremonti

• Coordinated project timelines and deliverables to ensure alignment with organizational goals.
• Assisted in developing project plans, identifying key milestones, and tracking progress against objectives.
• Supported project teams by organizing meetings, documenting discussions, and communicating updates effectively.
• Facilitated collaboration between departments to streamline workflows and enhance overall project efficiency.
• Researched best practices and industry trends to inform project strategies and improve resource allocation.
• Monitored project budgets and schedules to identify potential risks and recommend mitigation strategies.
• Contributed to process improvement initiatives by gathering feedback from stakeholders and implementing changes.
• Developed training materials for team members to enhance understanding of project management tools and methodologies.
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Communicated project plans and progress to key stakeholders and project contributors.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
• Partnered with project team members to identify and quickly address problems.
• Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
• Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
• Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
• Crafted and maintained project plans and schedules to meet organizational objectives.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Successfully recovered projects at risk of failure, implementing turnaround strategies that restored client confidence and secured project objectives.
• Led cross-functional teams in successful completion of multimillion-dollar projects, ensuring they met all scope, time, and budget requirements.
• Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
• Championed corporate values and ethics in all project activities, setting strong example for team members and reinforcing company's reputation for integrity.
• Coordinated with regulatory bodies to ensure all projects complied with industry standards and regulations, mitigating legal and financial risks.
• Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.
• Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
• Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.

Spectrum/Charter/Time Warner-Carrier Order Management-Senior Project Manager June 2015 to Current

****wavescomplex services

Job Summary: Responsible for managing, planning, monitoring and reporting on key projects from conception through implementation. Responsible for managing many highly complex or enterprise-wide project(s) concurrently. Manages project details, data collection, reporting and internal and external communication.

· Responsible for tracking and interface with various internal work groups, vendors, general contractors for carrier orders from input to the delivery of the service to the carrier. Resolve all issues with engineering and construction ensuring delivery on committed due dates.

· Responsible for working with the carriers and end user to obtain Right of Way/Right of Entry.

Work with the NFL, NASCAR and other high-profile carriers and end users.

· Provide continuous status to the carriers and end users.

· Delivery of services in less than standard interval by working with internal work groups such as construction, engineering and provisioning.

· Worked with contractors to ensure deadlines are met or improved.

· Received two “Above and Beyond Award” for contributions to Carrier Program Management Team.

· Plans, manages, and monitors projects from concept through implementation for projects.

· Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.

· Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.

• Led cross-functional teams to deliver complex projects on time and within budget.
• Developed project plans, timelines, and resource allocation strategies to enhance efficiency.
• Implemented process improvements that streamlined workflows and reduced project delivery times.
• Facilitated stakeholder meetings to communicate project status and address concerns effectively.
• Mentored junior project managers, fostering skill development and knowledge sharing within the team.
• Utilized project management software to track progress, document changes, and manage resources efficiently.
• Established relationships with external vendors to support project needs and enhance collaboration efforts.
• Implemented rigorous quality assurance processes for all deliverables, resulting in a significant reduction in post-launch issues.
• Enhanced client satisfaction by consistently delivering projects on time and within budget through effective resource allocation and prioritization.
• Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
• Cultivated a culture of accountability within teams by setting clear expectations and holding individuals responsible for meeting established goalstargets.
• Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
• Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.
• Championed innovative solutions when faced with complex challenges, driving creative problem-solving techniques among team members.
• Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
• Identified potential risks early in the planning process, developing mitigation strategies to minimize impact on project timelines and deliverables.
• Leveraged strong industry knowledge and expertise to stay ahead of trends and anticipate potential impacts on ongoing projects.
• Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
• Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
• Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
• Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
• Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Coached team members on productivity strategies to accomplish challenging goals.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Leveraged project management processes and tools to define and execute projects.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Participated in vendor selection and management process for program initiatives.
• Interacted with customers and clients to identify business needs and requirements.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.

Project/Program Manager-Construction & Engineering-New Site Builds (9 months)

· Responsible for tracking and interface with various internal work groups, LEC’s, Carriers, Vendors and General Contractors doing new cell site builds.

· Primary responsibility to track and ensure Transport (T1/Ethernet) delivery for over 150 new cell sites.

Escalated whenever necessary to ensure transport dates were met.

· Interfaced with site acquisition, construction, engineering and integration work groups to ensure keeping the builds on track.

· Keeping track of status using PACE PROLIANCE, CASPR & EXCEL. Monitoring key milestones (MS)

· Market area representative for CLLI Code requests

· Monitoring all rehomes & network conflicts not to impact migration and launch of new site builds, carrier adds and relocates.

· Interfaced with vendors to have new cell sites and ETTCS 2.0, 2.5 & ping tested. Resolved any issues.

· Interfaced with internal work groups to have the SIAD placed, scripted & pinged.

· Interfaced with internal work groups to have transport ordered from various transport vendors. Following up with transport vendors and general contractors. Resolving any issues to ensure the new builds stayed on schedule.

· Closeouts –working with Turf Vendors and General Contractors to closeout purchase orders.

• Led cross-functional teams to deliver complex projects on time and within scope.
• Developed and implemented project plans, ensuring alignment with organizational goals.
• Facilitated stakeholder meetings to gather requirements and provide project updates.
• Managed resource allocation and budget tracking for multiple concurrent projects.
• Identified risks and developed mitigation strategies to minimize project disruptions.
• Mentored junior team members, enhancing their project management skills and knowledge.
• Streamlined processes, resulting in improved efficiency and reduced project timelines.
• Utilized project management software to track progress and report outcomes effectively.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Negotiated and managed third-party contracts related to project deliverables.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Proved successful working within tight deadlines and a fast-paced environment.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Streamlined project initiation processes, enabling quicker transition from planning to execution.
• Developed and implemented project plans and budgets to ensure successful execution.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Analyzed project performance data to identify areas of improvement.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Facilitated workshops to collect project requirements and user feedback.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.

· Coordinated with OPS & Network Reliability Centers to ensure no network conflicts.

· Worked with various documents such as MOP and CIQ’s.

· Engaging engineers to make necessary changes when needed. CIQ information: ATND, STND, RND TND

· All aspects of nighttime technical project work related to the movement of existing traffic in the network, which is customer impacting.

· Including managing the integration of vendor tasks and track and review vendor deliverables, manage OPS, engineers & drive test teams to ensure tasks were completed successfully and kept the Mobility Network Reliability Centers informed of activities and issues impacting the network.

· Managed multiple high value strategic projects that involve new and/or enhancing technology.

· Provide overall direction and technical or analytical guidance to project and program teams.

· Migrated 2G to 3G, 3G to 4G, decommission MTSO’s, including trunks, 911 trunks, and all transport facilities, VOLTE, DAS & VOIP.

· Developed administrative process to track and record all activities.

· Lead large cross functional teams to manage programs within allotted timeline and budget.

· Proactively maintains detailed resource plans and status reports specific to each market/region being worked. Participate in all meetings with vendor and internal to create smooth process and information sharing.

· Ensure adherence to quality standards and reviewed program/project deliverables in an effort to migrate customer impact.

· Coordinated drive testing with drive test teams/vendors ensuring successful call testing/data/video. Resolving any issues including E911 successful call test.

· Managed equipment vendors

· Working knowledge of AXE 501, AXE 810 3G UMTS, Power PDU, EPDU. BTS 2100 series, UMTS Node B 3100 series cabinets, BBU power

· Experience in Core network connectivity (MSN, BSS, DAX- OC3) and RAN network connectivity- T1 NIU to transport DAX.

• Led cross-functional teams to deliver projects on time and within budget.
• Developed and implemented project plans, ensuring alignment with organizational goals.
• Facilitated communication between stakeholders, enhancing collaboration and transparency.
• Streamlined processes to improve efficiency and reduce project delivery timelines.
• Mentored junior project managers, fostering professional development and knowledge sharing.
• Managed resource allocation effectively, optimizing team performance across projects.
• Conducted risk assessments, identifying potential issues and implementing mitigation strategies.
• Evaluated project outcomes, providing insights for continuous improvement initiatives.
• Led cross-functional teams to implement strategic projects, enhancing operational efficiency and customer satisfaction.
• Developed and executed implementation plans, ensuring alignment with organizational goals and client requirements.
• Mentored junior team members, fostering skill development and promoting best practices in project management.
• Analyzed project performance metrics to identify improvement areas, driving continuous enhancement of processes.
• Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring clear communication throughout initiatives.
• Managed risk assessments and mitigation strategies during project phases, safeguarding delivery timelines and quality standards.
• Facilitated training sessions for staff on new systems and processes, promoting user adoption and proficiency across departments.
• Evaluated vendor performance post-implementation, providing feedback for future partnerships and service improvements.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
• Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
• Negotiated contract terms with vendors and suppliers to secure favorable pricing for clients while maintaining high-quality service delivery standards.
• Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
• Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
• Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
• Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
• Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
• Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
• Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
• Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
• Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
• Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
• Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
• Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
• Documented processes to streamline setup, customization and maintenance.
• Pulled from knowledge of technical industry and technological developments to drive IT deployments.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Implemented and maintained technology and software budget.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Coordinated secure system access of users to various department systems and platforms.
• Managed life cycle replacement of hardware and software.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support network operations.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Negotiated and managed third-party contracts related to project deliverables.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Proved successful working within tight deadlines and a fast-paced environment.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed and implemented project plans and budgets to ensure successful execution.
• Streamlined project initiation processes, enabling quicker transition from planning to execution.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Analyzed project performance data to identify areas of improvement.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Facilitated workshops to collect project requirements and user feedback.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.

Handling all services such as Centrex, T1, Channelized T1, DS3, DID, TN portability to other carriers.

· Rehome activity scheduling

· Migrations

· Alarm Clearing

· Managing vendor resources

· Keeping Regional Teams status

· Communicating schedules

· Resolving Conflicts

· Ensuring field & inside crews had resources & tools

· Participated in daily, weekly, monthly conference calls & meetings

· Communication and integration of schedules and schedule conflict resolution

· Management of Field Ops resources including test devices, equipment and tools.

· Participated in all meeting with the customer & internal groups to create a seamless process flow and information sharing.

· Focused on time saving to meet milestones and directives

· Managed financials to ensure all materials were available

· Served as single point of contact for all issues

· Established and maintained strong vendor and local provider relationships.

· Responsible for ordering circuits from various carriers, requesting orders to be expedited, monitoring the lifecycle of the order and researching products with various providers and obtaining departmental approval.

· Worked with Regulatory work groups.

AWARDS:

· Received Ameritech President’s Award for outstanding sales and service.

· Thirty years of Project Management experience with AT&T Wireless/AT&T/SBC/Ameritech.

· Received two Ameritech Awards for authoring various methods and procedures.

· Received two Spectrum/Charter/Time Warner awards for outstanding performance.