Carol Walters
Ladera Ranch,CA
Summary
Results-oriented Associate with a proven track record of success in customer engagement and driving sales. Proactive and highly organized sales leader consistently surpassing targets through strategic methods. Proficient in lead generation, product demonstrations, and problem-solving, guaranteeing customer satisfaction and cultivating lasting relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Reata Glen
Mission Viejo, CA
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Temporary Front Desk Agent
Laguna Shores
Laguna Beach, CA
04.2023 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Guest Advocate
Target
Mission Viejo, CA
08.2021 - 01.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Cashier
CVS
Laguna Beach, CA
04.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Seasonal Associate
Victoria Secret
Mission Viejo, CA
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Checked garments for damage and placed tags prior to returning items to sales floor.
Shift Lead
Yogurtland
Laguna Niguel, CA
09.2019 - 11.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Ensured high standards of sanitation through diligent cleaning, dishwashing, and kitchen equipment maintenance tasks.
Sales Consultant
Game Boss
Mission Viejo, CA
05.2019 - 08.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Performed cash, card, and check transactions to complete customer purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Pier One Imports
Lake Forest, CA
03.2019 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Goodwill
Lake Forest, CA
03.2014 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Seasonal Associate
Costume Castle
Lake Forest, CA
09.2012 - 10.2012
- Assisted customers in selecting appropriate ensemble for events and holidays.
- Cleaned shop and maintained apparel in wardrobe of fancy dress, theme, and popular character styles.
- Organized and restocked shelves with variety of costumes and accessories.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Representative
Vector Marketing
Laguna Hills, CA
07.2012 - 09.2012
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Performed cash, card, and check transactions to complete customer purchases.
Intern
Marshalls
Laguna Hills, CA
09.2011 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Intern
TJ Maxx
Mission Viejo, CA
03.2011 - 04.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Intern
Petco
Mission Viejo, CA
08.2010 - 09.2010
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Not Completed - General Studies
Saddleback College
Mission Viejo, CACertificate - Make Up Artistry 101
Marinello School of Beauty College
Mission Viejo, CA04.2012
Diploma - General
Trabuco Hills High School
Mission Viejo, CA06.2009
Skills
Strong Problem Solver
Customer Service Oriented
Cashier
Organized Merchandising Assistant manage Safe Food Handling
Team Player
Creative
Integrity Artistic
Certification
Customer Service
Food Handling Certificate
Citizenship Awards
Student of the month Awards
Make Up Artistry 101 Certificate
High School Diploma
Timeline
Server
Reata Glen
04.2024 - 08.2024
Temporary Front Desk Agent
Laguna Shores
04.2023 - 09.2023
Guest Advocate
Target
08.2021 - 01.2022
Seasonal Associate
Victoria Secret
05.2021 - 08.2021
Shift Lead
Yogurtland
09.2019 - 11.2020
Sales Consultant
Game Boss
05.2019 - 08.2019
Cashier
CVS
04.2019 - 11.2021
Sales Associate
Pier One Imports
03.2019 - 05.2019
Sales Associate
Goodwill
03.2014 - 01.2018
Seasonal Associate
Costume Castle
09.2012 - 10.2012
Sales Representative
Vector Marketing
07.2012 - 09.2012
Intern
Marshalls
09.2011 - 09.2011
Intern
TJ Maxx
03.2011 - 04.2011
Intern
Petco
08.2010 - 09.2010
Not Completed - General Studies
Saddleback College
Certificate - Make Up Artistry 101
Marinello School of Beauty College
Diploma - General
Trabuco Hills High School