Carol Wheeler
Hephzibah,GA
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
39
39
years of professional experience
Work History
Front desk associate
Springhill Suites By Marriott
Augusta, GEORGIA
11.2017 - 10.2026
- Greeted guests and processed check-ins using Marriott front desk systems
- Verified reservations and managed room assignments in SpringHill Suites operations
- Resolved guest concerns with courteous service and clear communication
Cashier
DLS Citgo
Augusta, GA
01.2007 - 08.2007
- Managed lottery inventory control to ensure accurate accounting, processed customer transactions as customers arrived, and executed daily and nightly drops.
- Processed cash, card, and fuel purchases at Citgo convenience counter.
- Balanced register drawer and secured daily cash receipts.
- Greeted customers and answered questions about store items and fuel services.
Administrative Assistant
William Mccracken
Augusta, GA
06.2006 - 08.2006
- I was responsible for transcribing notes that Mr. McCracken took to go into the client's files whether it was for Bankruptcy or Wills, whatever he needed me to do.I did filing. I also answered the phones and took messages for Mr. McCracken and whoever else for other staff members. I paid bills and checked mail as it came in and distributed to the appropriate person
- Managed calendars, appointments, and correspondence for William Mccracken office operations.
- Prepared letters, reports, and meeting notes for William Mccracken administrative support.
- Answered phone calls and greeted visitors in William Mccracken office.
Quality Control Inspector
Castleberry’s
Augusta, GEORGIA
01.2006 - 04.2006
- Responsible for setting scales and weighing product after cooking; testing compatibility and readiness for sale
- Inspected canned food lines for Castleberry’s quality and safety compliance.
- Monitored product appearance, seals, labels, and packaging integrity on production floors.
- Recorded inspection results in quality logs and shift reports.
Administrative Assistant
Richmond County Juvenile Court
Augusta, GEORGIA
11.1997 - 01.2005
- Prepared probation orders and subpoenas for juveniles who missed court or had missed court dates, worked with probation officers to complete paperwork, entered juvenile information into computer system, and attended court as needed.
- Managed William Mccracken’s calendar, appointments, and daily schedule
- Drafted correspondence, memos, and client communications for William Mccracken
- Organized files, records, and confidential documents for easy retrieval
Car Rental Agent
Budget Rent A Car
Augusta, GA
11.1987 - 01.1997
- Managed inventory counts to keep enough vehicles available for daily reservations, assisted guests with car rentals after flight arrivals, and completed daily cash deposits at bank.
- Processed Budget rental agreements and verified driver licenses.
- Assisted customers with reservations, vehicle selection, and rental questions.
- Inspected vehicles during check-out and return for damage or cleanliness.
Education
Hephzibah High School
Hephzibah, GASkills
- Reservation coordination
- Room allocation
- Marriott software
- Property operations
References
References available upon request.
Timeline
Front desk associate
Springhill Suites By Marriott
11.2017 - 10.2026
Cashier
DLS Citgo
01.2007 - 08.2007
Administrative Assistant
William Mccracken
06.2006 - 08.2006
Quality Control Inspector
Castleberry’s
01.2006 - 04.2006
Administrative Assistant
Richmond County Juvenile Court
11.1997 - 01.2005
Car Rental Agent
Budget Rent A Car
11.1987 - 01.1997
Hephzibah High School