Carol Wong
Stockbridge,GA
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Hearing Doctors Of Georgia
07.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Front Desk Receptionist
Southern Gastro
09.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Atlanta Heart Associates P.C
12.2020 - 09.2022
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Server
El Agave Authentic Mexican Rest
12.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Padres Mexican Restaurant
05.2015 - 12.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Henry County High School
Mcdonough, GA05.2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Hearing Doctors Of Georgia
07.2023 - Current
Front Desk Receptionist
Southern Gastro
09.2022 - 07.2023
Front Desk Receptionist
Atlanta Heart Associates P.C
12.2020 - 09.2022
Server
El Agave Authentic Mexican Rest
12.2018 - 12.2020
Host
Padres Mexican Restaurant
05.2015 - 12.2018
High School Diploma -
Henry County High School
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