Carolan Yonash
Austin,TX
Summary
Personable individual with solid background in talent acquisition, employee relations and performance management. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a new opportunity to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Technical Recruiter
Black Diamond Networks
2024.02 - Current
- Technical recruiter for pharmaceutical, biotechnology, and medical device industries.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Sourced and selected 20-30 applicants or more weekly for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Improved office efficiency by effectively managing internal communications and scheduling.
Account Executive
Total Quality Logistics Inc.
2023.06 - 2024.02
- Identified potential new customers through research of industry trends and competitive analysis
- Ran own book of business and negotiated contracts with clients to ensure profitable outcomes
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Trained new hires to optimize proficiency
- Received and made large amounts of inbound and outbound calls to meet weekly goals
- Timely and efficiently multi-tasked duties in a fast-paced environment
- Earned Top 20 Weekly Sales Executives in the Region multiple times
- Successfully surpassed KPI company standards weekly
- Worked from home when needed and travel opportunities.
Bartender Trainer
Lions Tail Brewing
2022.10 - 2023.06
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately
- Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue
- Helped train and onboard several employees.
Branch Supervisor
The Equitable Bank- Corporate
2022.03 - 2023.06
- Established performance standards, monitored employee productivity, and provided feedback on performance
- Prepared monthly reports on sales activity, financial performance, account openings and closings
- Processed deposits, withdrawals, transfers or other transactions as needed
- Enacted as Branch Manager for up to weeks at a time when Manager was out of office
- Monitored cash levels in teller drawers to ensure accuracy of balances and reconciled discrepancies
- Recruited, interviewed and selected employees to fill vacant roles
- Trained employees while managing teams to maintain optimal productivity
- Traveled 30% to other branches to assist and train employees.
Customer Service Representative
Walgreens
2021.09 - 2022.02
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered customer inquiries and provided accurate information regarding products and services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Kohls Department Store
2021.03 - 2021.08
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Consulted with customers to resolve service and billing issues.
Activity Coordinator
Oak Park Place Burlington
2020.08 - 2020.12
- Developed and implemented engaging activities for seniors in long-term care facilities
- Organized events such as holiday parties, bingo nights, and movie screenings
- Created monthly activity calendars with a variety of recreational options
- Assisted residents with physical activities such as walks and exercise classes
- Developed individualized plans for each resident based on their interests and abilities.
Waitress
Grand Geneva Resort & Spa
2019.03 - 2019.08
- Greeted customers and provided menus
- Checked back with customers throughout meal service to ensure satisfaction
- Prepared checks accurately and processed payments promptly
- Provided excellent customer service by addressing any complaints or concerns promptly
- Developed positive relationships with regular customers through friendly conversation
- Assisted other wait staff members in times of heavy customer traffic.
Flex Team Member
Gooseberries Fresh Food Market
2014.06 - 2018.12
- Collaborated with other departments on projects related to flexibility initiatives
- Designed and developed training materials for new employees in the organization
- Worked with minimal to no supervision when completing tasks
- Cross trained in all departments at the store and filled in where/when needed
- Supervisor in two departments and helped cross train employees.
Education
BBA - Business Management And Marketing
University of Wisconsin - Parkside
Kenosha, WI05.2022
BBA - International Business And Marketing
University of Lisboa ISCTE
Lisbon, Portugal02.2020
Bachelor of Science - Archaeology
University of Wisconsin - La Crosse
La Crosse, WI05.2018
Skills
- Lead Generation
- Customer Service
- Staff Management
- Written and Verbal Communication
- Time Management
- Organization
- Problem Resolution
- Critical Thinking
- Technical Sourcing
- Scheduling
- Administrative Support
Languages
Portuguese
Limited Working
French
Limited Working
Spanish
Elementary
Timeline
Technical Recruiter
Black Diamond Networks
2024.02 - Current
Account Executive
Total Quality Logistics Inc.
2023.06 - 2024.02
Bartender Trainer
Lions Tail Brewing
2022.10 - 2023.06
Branch Supervisor
The Equitable Bank- Corporate
2022.03 - 2023.06
Customer Service Representative
Walgreens
2021.09 - 2022.02
Customer Service Representative
Kohls Department Store
2021.03 - 2021.08
Activity Coordinator
Oak Park Place Burlington
2020.08 - 2020.12
Waitress
Grand Geneva Resort & Spa
2019.03 - 2019.08
Flex Team Member
Gooseberries Fresh Food Market
2014.06 - 2018.12
BBA - Business Management And Marketing
University of Wisconsin - Parkside
BBA - International Business And Marketing
University of Lisboa ISCTE
Bachelor of Science - Archaeology
University of Wisconsin - La Crosse
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