Carolann Mullin
Philadelphia,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Salty Mermaid Bar And Grill
2021.04 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
Hostess
Solstice Newtown
2020.02 - 2020.09
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Bachelor of Arts - Marketing And Management
Holy Family University
Philadelphia, PA04.2025
Skills
- Operations Support
- Flexible Schedule
- Answering Phones
- Database Management
- Guest Engagement
- Sales Techniques
Timeline
Server
Salty Mermaid Bar And Grill
2021.04 - 2023.10
Hostess
Solstice Newtown
2020.02 - 2020.09
Bachelor of Arts - Marketing And Management
Holy Family University
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