Carolann Torres
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Cashier
Costco
Los Angeles, CA
07.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Handled cash, credit, and check transactions accurately to ensure financial integrity.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained an MPH of 55 or better to ensure productivity is reach without sacrificing member service.
Front End Manager
Costco
Torrance, CA
02.2022 - 09.2025
- Led team in optimizing front end workflow and customer service processes.
- Trained and mentored staff on cash handling procedures and inventory management.
- Implemented strategies to enhance checkout efficiency and reduce wait times.
- Collaborated with management to develop employee schedules and maintain staffing levels.
- Ensured compliance with company policies and safety regulations at checkout stations.
- Coordinated with other departments to streamline product availability and enhance customer experience.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Bakery Manager
Costco
Torrance, CA
09.2024 - 07.2025
- Oversee daily bakery operations to ensure product quality and freshness.
- Train and mentor staff on baking techniques and safety protocols.
- Collaborate with inventory team to manage stock levels and minimize waste.
- Implement efficient production schedules to meet customer demand consistently.
- Conduct regular inspections to maintain compliance with health regulations.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Front End Supervisor
Costco
Torrance, CA
01.2019 - 02.2022
- Supervised front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored new staff on best practices for customer interaction and register operation.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times at registers.
- Coordinated scheduling for front-end team, optimizing coverage during peak hours to maximize productivity.
- Collaborated with management to develop strategies that improved overall store performance and sales growth.
FoodCourt Supervisor
Costco
Torrance, CA
09.2016 - 01.2019
- Supervised daily operations to ensure efficient food service delivery.
- Trained and mentored staff on food safety and customer service protocols.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency in the food court.
Manager
Mulligan Family Fun Center
Torrance, CA
02.2008 - 05.2014
- Led team in daily operations, ensuring smooth execution of activities and guest satisfaction.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented cost control measures, optimizing resource allocation and reducing waste.
- Streamlined scheduling processes, improving staff coverage and reducing downtime during peak hours.
Education
Some College (No Degree) - Veterinary Science
Cal Poly Pomona
PomonaSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Professionalism and courtesy
- Product knowledge
Timeline
Cashier
Costco
07.2025 - Current
Bakery Manager
Costco
09.2024 - 07.2025
Front End Manager
Costco
02.2022 - 09.2025
Front End Supervisor
Costco
01.2019 - 02.2022
FoodCourt Supervisor
Costco
09.2016 - 01.2019
Manager
Mulligan Family Fun Center
02.2008 - 05.2014
Some College (No Degree) - Veterinary Science
Cal Poly Pomona