Carole Augsburger
Owosso,MI
Summary
Dynamic professional with a proven track record at Charter Communications Inc, excelling in customer engagement and conflict resolution. Leveraged promotional strategies and POS system expertise to significantly enhance customer satisfaction and sales. Adaptable and reliable, with a commitment to teamwork and exceptional communication, consistently achieving goals with a positive and professional approach.
Overview
11
11
years of professional experience
Work History
Store Specialist
Charter Communications Inc
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Trained new employees on store policies and procedures, contributing to a cohesive work environment.
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing strategic decision-making within the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Analyzed sales data to identify trends and adjust inventory orders accordingly, maximizing profitability.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
- Contributed ideas for seasonal promotions that resulted in an increase in foot traffic during peak shopping seasons.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Head Secretary
Memorial Hospital
12.2018 - 10.2022
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Coordinated travel arrangements for executives as needed, ensuring seamless transportation logistics while maximizing costeffectiveness.
- Supported executive staff with comprehensive meeting preparation, resulting in smoother and more productive sessions.
- Collaborated with department heads on various projects, providing administrative support as needed to ensure success.
- Served as a reliable support system for executive staff, making it possible for them to focus on strategic decision-making and leadership responsibilities.
- Improved staff morale by addressing concerns promptly and efficiently resolving conflicts when they arose.
- Cultivated an organized filing system for both digital and physical documents, increasing ease of access for all employees.
- Reduced miscommunication incidents by maintaining clear, open lines of communication between departments.
- Provided exceptional customer service by greeting visitors warmly and directing them to appropriate personnel or resources as needed.
- Contributed to a high-functioning team environment through collaboration on tasks such as document review or event planning.
- Trained new administrative staff members on office procedures, contributing to their rapid acclimation to the work environment.
- Handled sensitive information with discretion, contributing to a secure and confidential work environment.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Oversaw daily operations in the office, effectively managing resources and personnel for optimal productivity.
Lab Assistant
Sparrow
03.2016 - 12.2019
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Assisted scientists by collecting and organizing laboratory data.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
- Set and oversaw quality assurance guidelines for laboratory work.
- Recorded and analyzed data to produce reports of results.
- Cooperated with other technicians to develop and test new protocols.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Sales Lead
Pire One Imports
09.2013 - 04.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Boosted regional sales figures, leading targeted marketing campaigns.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
- Optimized inventory management to meet sales demand without overstocking.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
Environmental Technician
Saint Joseph Mercy Hospital
05.2015 - 01.2018
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Streamlined hazardous materials management by conducting routine inventories and proper disposal procedures.
- Contributed to the preparation of environmental impact assessments for various projects, ensuring regulatory requirements were met.
- Performed emergency response activities, tank cleaning and equipment decontamination.
- Stayed up-to-date on current industry best practices through attending conferences, workshops, and training sessions focused on environmental management topics.
- Played key role in emergency response teams, addressing environmental accidents swiftly.
- Reduced risk of environmental health hazards through diligent inspection of industrial sites.
- Conducted hazardous waste management operations, ensuring safe and compliant disposal.
- Optimized waste management procedures to minimize environmental footprint.
- Inspected sanitary conditions at public facilities.
Education
No Degree - Medical Administration
LLC
06-2016
High School Diploma -
Perry High
Perry, MI06-2009
Skills
- Promotional strategies
- Point of sale systems
- Teamwork
- Problem-solving
- Time management
- Customer follow-up
- Customer engagement
- Conflict resolution
- POS system operation
- Upselling strategies
- Independent judgement
- Sales goal achievement
- Positive and professional
- Honest and dependable
- Reliable and responsible
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Organizational skills
- Money handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Elite specialist
I rank number 27th as a Elite specialist
Timeline
Store Specialist
Charter Communications Inc
10.2022 - Current
Head Secretary
Memorial Hospital
12.2018 - 10.2022
Lab Assistant
Sparrow
03.2016 - 12.2019
Environmental Technician
Saint Joseph Mercy Hospital
05.2015 - 01.2018
Sales Lead
Pire One Imports
09.2013 - 04.2018
No Degree - Medical Administration
LLC
High School Diploma -
Perry High
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