Carole Carden
Akron ,Ohio
Summary
Dynamic Sales Consultant with a proven track record, excelling in customer relationship building and objection handling. Recognized for consistently exceeding sales targets and fostering long-lasting client connections. Skilled in cold calling, call center experience and staff training, delivering exceptional service while navigating challenging conversations with empathy and professionalism.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Self Employed
Akron, OH
05.1999 - 07.2025
- Recommended products tailored to client needs to ensure satisfaction.
- Provided sales and customer service assistance to clients in person, & by phone.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Debt Collector
Consumer Debt Services
Akron, OH
08.2000 - 12.2006
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
Education
Akron East High School
Akron, OH06.1993
Skills
- Time management
- Objection handling
- Product and service sales
- Cold calling
- Trade show representation
- Demonstrations
- Customer relationship building
- Customer service
- Upselling and cross selling
- Relationship building
- Staff training
Timeline
Debt Collector
Consumer Debt Services
08.2000 - 12.2006
Sales Consultant
Self Employed
05.1999 - 07.2025
Akron East High School