Carole Carter
Peoria,AZ
Summary
Results-oriented professional with over 11 years of experience in customer service. Expertise in problem-solving and optimizing workflows, alongside training new staff to ensure high-quality support. Committed to enhancing team performance and customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chilton AutoBody
Pleasanton, CA
05.2014 - 07.2025
- Resolved customer inquiries with effective communication and problem-solving skills.
- Optimized customer support operations by managing high-volume phone and email correspondence.
- Streamlined service appointment coordination to optimize technician workflow.
- Trained new staff on company policies and customer service protocols to ensure consistent service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Sunset High
Hayward, CASkills
- Client support
- Effective listening
- Critical thinking
- Accurate data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Chilton AutoBody
05.2014 - 07.2025
High School Diploma -
Sunset High