Sandy Shea
Carrollton,TX
Summary
Seasoned Manager with a proven track record of leadership and relationship building, honed at Verfs Restaurant and Bank of America. Excelled in staff training, achieving substantial sales growth, and maintaining high customer service standards. Skilled in business planning and communication, adept at driving team success and fostering strong client relationships.
Overview
33
33
years of professional experience
Work History
Manager
Verf's Restaurant
Flower Mound, TX
04.2021 - 02.2025
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responsible for inventory. Ordered supplies from vendors while staying within budget guidelines. Accurately reviewed invoices.
Admirals Club Supervisor
HMSHost - American Airlines at DFW
Dallas, Texas
04.2019 - 03.2020
- Trained new employees on company policies, job duties, and performance expectations.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Managed inventory levels, ordering supplies as needed and ensuring cost-effectiveness.
Manager at Clubhouse
Watermere
Southlake, TX
03.2018 - 03.2019
- Directed recruitment, hiring, and training of new staff members. This included newly appointed assistant managers, servers, and bartenders.
- Responsible for over 200 residents' accounts to ensure needs were met on a consistent basis, and to build strong relationships with customers.
- Oversaw inventory and ordered ingredients when needed.
Manager
Fresco's
Highland Village, TX
06.2013 - 03.2018
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Special Events Manager
III Forks
Dallas, TX
01.1996 - 01.2012
- Built and maintained substantial growth in sales and profits.
- Proven ability to hold team members accountable, and motivate the team to succeed.
- Conducted tours, meetings, and special events, plus entertained prospective guests.
Teller, Vault Teller, New Account Representative
Bank of America
Van Nuys, CA
01.1992 - 01.1996
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Operated register, handled cash and processed credit card transactions.
- Set up and updated customer accounts with interactions, payments and personal information.
Education
Computer Training, Microsoft Word, Excel
Brookhaven Community College
Farmer’s Branch, TX06.2008
Skills
- Leadership
- Management
- Communication, Relationship building
- Customer service
- Schedule preparation
- Staff training and development
- Strong Detail Orientation
- Efficient Multi-Tasking
References
Joseph Price, 03/01/19, I have known and observed the work ethic and skills of Ms. Shea for a year. She understands customer service in the food service business particularly. She is an excellent trainer and motivator of young employees in high turnover situations having put together the best staff our establishment has ever enjoyed. Ms. Shea works well under pressure always considering customer as well as staff needs. In short, let her manage and she will perform.
Awards
MPI (Meetings Professional International), 8 year member
Languages
Spanish
Limited
Timeline
Manager
Verf's Restaurant
04.2021 - 02.2025
Admirals Club Supervisor
HMSHost - American Airlines at DFW
04.2019 - 03.2020
Manager at Clubhouse
Watermere
03.2018 - 03.2019
Manager
Fresco's
06.2013 - 03.2018
Special Events Manager
III Forks
01.1996 - 01.2012
Teller, Vault Teller, New Account Representative
Bank of America
01.1992 - 01.1996
Computer Training, Microsoft Word, Excel
Brookhaven Community College
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