Carolina Acosta
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged exceptional customer service and sales expertise at every job to significantly improve guest relations. My strong work ethic and quality control acumen have consistently driven positive outcomes, including a notable increase in loyalty and sales metrics.
Overview
10
10
years of professional experience
Work History
Server
Golden Corral
Orlando Fl
04.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Business Consultant
ZAFIRO GRANITE
Orlando FL
03.2018 - 02.2021
- Design of commercial strategies to attract potential clients
- call center attention, final closing of negotiations with leader support, knowledge of different methods for direct or indirect sales.
- Design of management reports with indicators of compliance in goals and group sales.
- Management of tools to improve portfolios and customer loyalty.
Collection and Portfolio Advisor
Almacenes Flamingo
Medellin Colombia
10.2016 - 01.2018
- Closing of direct sales with clients
- management of effective response indicators
- response to emails and mass calls providing direct solutions for organizational results.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Built and maintained relationships with clients to provide ongoing support.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Bussiness Consultant
EQUIPOS Y BOMBAS SAS
Medellin Colombia
04.2014 - 08.2016
- Design of commercial strategies to attract potential clients
- Call center attention
- Final closing of negotiations with leader support, knowledge of different methods for direct or indirect sales.
- Design of management reports with indicators of compliance in goals and group sales.
- Management of tools to improve portfolios and customer loyalty
Manager
Divino Cielo
Medellin Colombia
02.2013 - 03.2014
- personnel management
- purchasing and budget management for food
- coordination of work group schedules
- compliance with sales and goals
- management of the work team, monitoring of customer satisfaction, generation of strategies to differentiate and give added value to the business in the market niche.
- Costumer service
Education
High School Diploma -
El Rosario
Medellin Colombia2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Sales expertise
- Quality Control
- Guest Relations Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Golden Corral
04.2021 - 03.2023
Business Consultant
ZAFIRO GRANITE
03.2018 - 02.2021
Collection and Portfolio Advisor
Almacenes Flamingo
10.2016 - 01.2018
Bussiness Consultant
EQUIPOS Y BOMBAS SAS
04.2014 - 08.2016
Manager
Divino Cielo
02.2013 - 03.2014
High School Diploma -
El Rosario