Carolina Borges Maisonet
Certified Phlebotomy Technician
San Antonio,TX
Summary
Current student working towards Bachelors degree in Biology/Nursing and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Frontline Member Associate
Sam's Club
San Antonio, TX
10.2021 - Current
- Assisted customers with product selection, answering questions about features and benefits
- Maintained familiarity with marketing campaigns and offerings and explained current promotions to customers to drive sales
- Handled returns and exchanges according to company policy
- Resolved customer complaints in friendly and timely manner
- Processed cash, check, and credit card transactions accurately
- Answered incoming telephone calls promptly and professionally.
Customer Service Supervisor
Burlington Stores
San Antonio, TX
01.2020 - 01.2021
- Maintained customer satisfaction by handling complex escalated customer concerns
- Developed effective team by coordinating new hire training and periodic retraining for established team members
- Mentored team members to apply quality customer service techniques to foster satisfaction
- Organized department files and maintained accurate information databases.
Team Member
Salata Sonterra
San Antonio, TX
01.2019 - 01.2020
- Prepared food items according to company standards and guidelines
- Helped keep team efficient with well-stocked supplies
- Completed assigned prep work for stocking and set up of work area
- Kept equipment working properly with regular inspections and maintenance
- Worked closely with other team members on projects to achieve desired results.
Education
Associate of Science - Biology/Pre-Nursing
San Antonio College
1819 N Main Ave San Antonio, TX 78212 08.2020 - Current
Skills
Certification
Certified Phlebotomy Technician (CPT), National Healthcare Certification Organization (NHCO)
Timeline
Frontline Member Associate
Sam's Club
10.2021 - Current
Associate of Science - Biology/Pre-Nursing
San Antonio College
08.2020 - Current
Customer Service Supervisor
Burlington Stores
01.2020 - 01.2021
Team Member
Salata Sonterra
01.2019 - 01.2020