Carolina Cortez
Angier,NC
Summary
Motivated and knowledgeable with exceptional customer service experience. Firm team player with a extroverted and positive demeanor to provide the best service to the customer. Detailed oriented with exemplary thrive for developing relationships, creating relationships and growing businesses. Currently pursing a degree in Radiography.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Certified Pharmacy Technician
MediSuite Pharmacy
Cary, NC
2020.06 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items.
- Collect payment information and correctly bill the patient. Packaged and shipped out the patients order.
Telephone Operator II
Texas Oncology
Round Rock, TX
2019.11 - 2020.02
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received, up-dated knowledge of emergency call procedures.
Certified Pharmacy Technician
Community Care David Powell Health Center
Austin, TX
2018.03 - 2019.09
- Enter prescription and patient information into pharmacy database and verify patient eligibility for pharmacy benefit.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
Physicians Pharmacy Alliance
Cary, NC
2015.11 - 2018.02
- Review monthly medication regimens and orders to ensure adherence and compliance to prescribed regimens.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Certified Nursing Assistant
Green Leaf Care Center
Lillington, NC
2015.04 - 2015.11
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Certified Nursing Assistant
Oak Hill Living Center
Angier, NC
2014.06 - 2015.06
- Coordinate with nurse on schedule to discuss and assist in identifying and correcting issues in resident areas, and/or the improvement of services.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Answered call lights and supported patient comfort.
Office Assistant/Daycare Floater
Little Magic Ones Academy Care
Angier, NC
2012.12 - 2014.06
- Keep files and records up to date: menus, receipts, attendance, immunization records.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office.
- Encouraged child involvement in classroom experiences and group interaction.
Education
High School Diploma -
Harnett Central High School
Angier, NC 2009.06 - 2013.06
Skills
Pharmacy and customer records management
Drug storage procedures
Confidentiality and HIPAA
Secure storage of medications
Documentation and reporting
Customer service optimization
Quality assurance
Problem-solving skills
Accomplishments
- CPhT
- ASPT
- CPR
- CNA
Timeline
Certified Pharmacy Technician
MediSuite Pharmacy
2020.06 - Current
Telephone Operator II
Texas Oncology
2019.11 - 2020.02
Certified Pharmacy Technician
Community Care David Powell Health Center
2018.03 - 2019.09
Certified Pharmacy Technician
Physicians Pharmacy Alliance
2015.11 - 2018.02
Certified Nursing Assistant
Green Leaf Care Center
2015.04 - 2015.11
Certified Nursing Assistant
Oak Hill Living Center
2014.06 - 2015.06
Office Assistant/Daycare Floater
Little Magic Ones Academy Care
2012.12 - 2014.06
High School Diploma -
Harnett Central High School
2009.06 - 2013.06