Enthusiastic, open-minded, adaptable worker eager to learn and work wherever life takes her. Filled with promising potential if given the opportunity to demonstrate and execute them.
Hi, I’m
Carolina Flores
Las Vegas,NV
Summary
Overview
11
years of professional experience
1
Certification
Work History
Green Valley GroceryLas Vegas, NV, NV
Convenience Store Clerk
01.2020 - 05.2023
Job overview
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored product inventory levels to support completion of order requests and audits.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
CinemarkLas Vegas, NV
Movie Theater Employee
12.2012 - 03.2020
Job overview
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Swept food, debris and trash off of lobby and movie room floors.
- Managed cash and credit transactions and balanced registers after shifts.
- Collected and took out garbage from concession stand and bathroom bins.
- Performed ushering duties and assisted customers with seating.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Organized lines, lobbies and promotional material for major movie releases.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Complied with health and sanitation practices and procedures.
- Determined authenticity and applicability of presented tickets.
Piranha NightclubLas Vegas, NV
Security Guard
04.2018 - 05.2018
Job overview
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
Avalanche Shave IceLas Vegas, NV
Service Crew Member
08.2012 - 12.2012
Job overview
- Kept customer and food preparation areas clean and well-organized.
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
- Restocked supplies, removed trash and cleaned areas.
- Took orders, prepared foods and processed payments in full-service establishment.
- Answered customer questions and took orders.
- Maintained order of customer and crew member work areas.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Prioritized and completed tasks throughout every shift to support store operations.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Totaled bills, accepted payments and returned change.
- Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
Education
Southeast Career Technical AcademyLas Vegas, NV
High School Diploma
06.2010
University Overview
- -Honor Roll
- -Majored in Health Sciences
- -Participated in SkillsUSA (State and National Finalist in Championship)
University of Nevada - Las VegasLas Vegas, NV
Some College (No Degree) from General Studies
University Overview
- Participated in Circle K International (philanthropic volunteer organization) as club member and elected Club Secretary
Skills
- Detail-Oriented
- Complaint Resolution
- Problem Solving
- Cash Handling
- Cooperative Attitude
- Reliable and Responsible
- Customer Relations
- Service Minded
- Adaptable and Flexible
- Loves to learn
Languages
Spanish
Limited
Certification
- Competency Certificate in Medical Office Practices
- Competency Certificate in Nursing Assisting
Timeline
Convenience Store Clerk
Green Valley Grocery
01.2020 - 05.2023
Security Guard
Piranha Nightclub
04.2018 - 05.2018
Movie Theater Employee
Cinemark
12.2012 - 03.2020
Service Crew Member
Avalanche Shave Ice
08.2012 - 12.2012
Southeast Career Technical Academy
High School Diploma
University of Nevada - Las Vegas
Some College (No Degree) from General Studies