Carolina Hernandez
Southlake,Texas
Summary
Dynamic, results-driven professional with a proven track record at Dragon Xpedited, driving revenue growth through strategic account management and exceptional client service. Skilled in performance goal setting, data-driven decision-making, and social media strategy execution. Adaptable and collaborative, consistently exceeding engagement and retention targets across platforms.
Overview
6
6
years of professional experience
Work History
Account Manager
Dragon Xpedited
08.2021 - Current
- Drove over seven figures in revenue by successfully brokering and managing the accounts I onboarded.
- Fostered strong client relationships through proactive communication and quick resolution of needs, boosting satisfaction and retention.
- Effectively managed escalated issues, preserving key client relationships and preventing potential losses while maintaining a high level of service.
Social Media Content Creator Intern
Brie
01.2023 - 05.2023
- Developed and executed a social media strategy, driving consistent growth in followers, engagement, and brand awareness through timely, trend-driven content.
- Managed social media accounts, ensuring consistent posting, community engagement, and quick responses to comments and messages.
- Collaborated with a team to create impactful content and campaigns, enhancing brand presence and fostering deeper audience connections.
Social Media Marketing Manager
Beauty Envy Co.
01.2019 - 05.2023
- Conducted market research to identify trends and optimized content strategy, boosting engagement and reach across platforms.
- Developed and managed content calendars, ensuring consistent brand presence while revamping social media style guides to stay on trend.
- Increased brand awareness through targeted campaigns and curated user-generated content, enhancing brand trust and fostering authentic connections.
Education
Bachelor of Arts - Communications
Texas A&M University
College Station, TX05-2023
Skills
- Managed client accounts, building strong relationships and ensuring high levels of customer satisfaction
- Set and tracked performance goals, providing detailed documentation and regular reporting on progress
- Delivered exceptional customer service, proactively addressing concerns and resolving issues efficiently
- Utilized trend forecasting to support brand management, keeping the brand relevant and aligned with market shifts
- Leveraged bilingual skills to enhance communication and relationship-building with diverse client groups
Languages
Spanish
Native or Bilingual
Timeline
Social Media Content Creator Intern
Brie
01.2023 - 05.2023
Account Manager
Dragon Xpedited
08.2021 - Current
Social Media Marketing Manager
Beauty Envy Co.
01.2019 - 05.2023
Bachelor of Arts - Communications
Texas A&M University
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