Carolina Herrera
Channelview
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Currently a college student looking for a stable job that will bring me more opportunities.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Shift Leader
Wingstop
Houston
05.2023 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Scheduled staff shifts to optimize coverage during peak hours.
- Assisted with customer complaints to enhance guest satisfaction experience.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Closing duties|includes handling safe money, inventory, checking the night numbers in the system, counting all cash drawers making sure the store is always at the best condition.
Server
IHOP
Houston
06.2024 - 12.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Maintained cleanliness and organization of tables, utensils, and dining areas.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Operated point-of-sale system accurately for order processing and payments.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
North Shore Senior High-school
Houston, TXSome College (No Degree) - Natural Sciences
San Jacinto College
Houston, TXSkills
- Staff supervision
- Cash handling
- Conflict resolution
- Schedule management
- Inventory control
- Customer service
- Operations management
- Bilingual
- Fast-paced collaboration
- Team leadership
- Effective communication
- Time management
- Account management
- Fluent
- Kitchen experience
- Marketing
Timeline
Server
IHOP
06.2024 - 12.2025
Shift Leader
Wingstop
05.2023 - Current
North Shore Senior High-school
Some College (No Degree) - Natural Sciences
San Jacinto College