Carolina Lantigua
Queens,NY
Summary
Administrative and operations professional with over 10 years of experience in high-volume healthcare and retail environments. Strength in coordinating workflow, managing confidential information, and optimizing customer experiences through effective communication and problem-solving. Proven ability to maintain organization and efficiency in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
AT&T
09.2023 - 08.2026
- Served as a primary point of contact for customers, employees, and leadership, handling questions, concerns, follow-up, and issue resolution professionally.
- Coordinated staffing, workflow, daily priorities, and operational needs to maintain an organized and efficient environment.
- Managed inventory, cash handling, compliance requirements, and other administrative aspects of daily business operations.
- Supported daily administrative and operational functions in a high-volume business environment, balancing competing priorities and ensuring timely completion of business needs.
- Monitored productivity and performance metrics, providing relevant updates to leadership to facilitate informed operational decision-making.
- Coached and supported employees through ongoing communication and feedback, enhancing performance monitoring and implementing individualized action plans for development.
- Collaborated with leadership and cross-functional partners to address operational issues and ensure effective follow-through.
- Managed customer and account information across multiple systems, ensuring accuracy, proper documentation, and confidentiality to support operational integrity.
- Worked independently with minimal supervision while maintaining organization, accuracy, professionalism, and attention to detail.
Medical Assistant
Callen-Lorde Community Health Center
01.2017 - 09.2022
- Served as a point of contact for patients, answering questions, coordinating appointments, providing follow-up information, and directing inquiries to the appropriate provider or department.
- Scheduled and coordinated patient appointments and follow-up services while supporting efficient daily workflow and minimizing delays.
- Delivered administrative and customer-service support in high-volume healthcare environment, enhancing patient experience through effective in-person and telephone communication.
- Facilitated communication among patients, providers, clinical staff, and pharmacies to ensure timely follow-up and continuity of care.
- Maintained accurate electronic records and documented patient interactions, histories, clinical information, and follow-up activities in EMR systems.
- Managed sensitive and confidential information while maintaining strict HIPAA and organizational confidentiality standards.
- Used bilingual communication skills to communicate clearly with patients, providers, and staff and ensure information and next steps were understood.
- Supported high-volume daily operations by coordinating patient intake, workflow, services, and discharge activities.
Credentialed Medical Assistant (Prime Staffing)
Columbia University Medical Center
12.2016 - 09.2017
- Delivered administrative and operational support to healthcare providers, enhancing patient care in a fast-paced clinical environment.
- Coordinated patient-care activities, follow-up needs, and communication among patients, providers, pharmacies, and other healthcare contacts.
- Coordinated prescription-related communications with pharmacies to ensure timely medication access for patients.
- Communicated professionally with patients and healthcare staff to ensure timely follow-up and resolution of administrative needs.
- Maintained accurate and confidential patient records while following HIPAA, OSHA, and CLIA requirements.
- Facilitated daily workflow and operational needs across a multisite clinical environment, improving overall service delivery.
- Maintained accuracy and organization while managing multiple priorities and confidential information.
Medical Assistant / Front Desk Coordinator (Per Diem)
Anil Kapoor
12.2015 - 02.2016
- Managed front-office functions to optimize patient scheduling, registration, insurance intake, and payment processing.
- Coordinated front-desk activities and streamlined patient flow in a busy neurology practice.
- Maintained accurate patient information and documentation while supporting efficient office workflow.
- Executed payment processing to maintain financial accuracy and efficiency. and assisted with administrative and clerical responsibilities.
- Answered patient questions and handled appointment-related inquiries by phone and in person.
- Communicated with patients professionally while maintaining confidentiality and attention to detail.
- Supported providers and office staff with administrative and operational tasks to enhance workflow.
Medical Assistant / Front Desk Coordinator
Lev Aminov
09.2010 - 11.2013
- Managed front-office operations, enhancing patient experience through efficient phone communication, appointment scheduling, and timely follow-up coordination.
- Coordinated appointments and prescription requests while facilitating pharmacy communications and ensuring comprehensive patient follow-up.
- Performed phone triage and directed patient concerns and requests to the appropriate provider or service.
- Communicated with patients, providers, and pharmacies to ensure accurate information relay and timely follow-up on patient needs.
- Supported physicians with administrative documentation and coordination of patient-care activities.
- Maintained accurate patient records and documentation while handling confidential information.
- Assisted with inventory management and office operations across multiple locations.
- Handled diverse administrative duties to support daily operations. while maintaining organization, accuracy, and professionalism.
Education
RN-BSN Program -
Swedish Institute
RN-BSN Coursework -
York College
Medical Assistant Certification - Registered Medical Assistant (RMA)
Lincoln Technical Institute
Skills
- Customer service
- Appointment scheduling
- Administrative & Clerical Support
- Workflow coordination
- Customer communication
- Cross-functional communication
- Data entry
- Customer Relationship Management
- Performance tracking
- Microsoft Office Suite
- HIPAA compliance
- Stock Management
- Bilingual Communication
- Problem-solving
- Leadership support
Timeline
Assistant Store Manager
AT&T
09.2023 - 08.2026
Medical Assistant
Callen-Lorde Community Health Center
01.2017 - 09.2022
Credentialed Medical Assistant (Prime Staffing)
Columbia University Medical Center
12.2016 - 09.2017
Medical Assistant / Front Desk Coordinator (Per Diem)
Anil Kapoor
12.2015 - 02.2016
Medical Assistant / Front Desk Coordinator
Lev Aminov
09.2010 - 11.2013
RN-BSN Program -
Swedish Institute
RN-BSN Coursework -
York College
Medical Assistant Certification - Registered Medical Assistant (RMA)
Lincoln Technical Institute