Carolina Mercado
Sullivan,TX
Summary
Versatile and results-oriented professional with a proven track record at Collins Aerospace Corp., adept in customer service and mechanical assembly. Excelled in front desk management and problem-solving, enhancing guest satisfaction and exceeding production quotas. Fluent in English and Spanish, showcasing exceptional time management and administrative skills.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Mission Plaza Pharmacy
Mission Tx
03.2023 - 10.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Helped patients over the phone.
- I did monthly billing statements.
- Dispensed medication to patients.
Front Desk Clerk
Saenz Pharmacy
Penitas, TX
11.2022 - 02.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Answered phone calls, and helped patients over the phone.
- Dispensed medication to patients.
Mechanical Assember
Collins Aerospace Corp.
Lake Suzy, FL
08.2021 - 04.2022
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Tested finished products for compliance with tolerances and overall quality.
- Worked with heavy machinery and various power tools when assembling parts.
- Played an integral role in achieving departmental goals through consistent high-quality output during periods of increased workload or tight deadlines.
- Enhanced worker skills through continuous learning and knowledge sharing with colleagues, leading to improved overall performance across the team.
- Consistently met or exceeded production quotas by efficiently assembling products within allocated time frames.
Sales Associate
7-eleven Convenience Store
Mission, TX
09.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
La Joya High School
La Joya Tx 05.2018
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Microsoft office
- Payment processing
- Guest relations
- Cash handling
- Fluent in english and spanish
- Front desk management
- Front office support
- Computer literacy
Timeline
Front Desk Clerk
Mission Plaza Pharmacy
03.2023 - 10.2023
Front Desk Clerk
Saenz Pharmacy
11.2022 - 02.2023
Mechanical Assember
Collins Aerospace Corp.
08.2021 - 04.2022
Sales Associate
7-eleven Convenience Store
09.2020 - 08.2021
High School Diploma -
La Joya High School