Carolina Rodriguez
We Rock The Spectrum, Bellaire
San Diego,CA
1
Language
1
Certification
7
years of professional experience
Professional with extensive experience in diverse service roles.
Prepared for a role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Work History
Front Desk Receptionist
1 Year 4 Months- Checking in children of all ages, both on the spectrum and not, for open play and private parties via company website.
- Supervising child play in person and with camera system, ensuring fair play and safety regulations are being followed.
- Maintaining a clean environment before, during and after play time, using sanitizing spray and other cleaning products.
- Providing tours around the gym for new customers.
- Organized and restocked Rock Shop items ensuring items are accessible and are being sold.
Shift Lead
8 Months- Maintaining a welcoming environment for all customers by providing exceptional customer service, addressing inquiries, and resolving any issues.
- Coordinated scheduling and task assignments, ensuring adequate coverage during peak hours.
- Assisted in creating promotional displays to increase product visibility and drive sales growth.
- Completed store opening and closing procedures.
- Instructed classes for custom candle making.
- Coordinated vendor and market events. Selling and customizing candles on the spot.
- Implemented inventory management strategies to optimize stock levels and minimize waste.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
Treatment Plan Coordinator
2 Months- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Reviewed treatment plans for compliance with regulatory standards and best practices.
- Collaborated with store manager to maintain daily operations.
- Demonstrated a commitment to excellent patient care by consistently following up on treatment progress, addressing concerns, and providing support as needed.
- Streamlined communication between patients and providers for seamless treatment processes.
Shift Leader
3 Years 2 Months- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Trained and mentored new staff on beverage preparation and customer interaction techniques.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Operated kitchen equipment to prepare high-quality meals efficiently.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Monitored food quality and presentation standards for consistent service delivery.
Sales Associate
5 Months- Sensor all new inventory with tags and security magnets.
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, maintaining high standards of cash handling.
- Conducted regular sales floor maintenance to uphold cleanliness and organization standards.
- Educated customers on current promotional offerings and products using persuasive selling tactics.
Patient Care Representative
1 Year- Transportation coordinator, ensuring patients receive uber services to and from their appointments
- Facilitated patient intake processes, ensuring accurate information collection and documentation.
- Coordinated appointment scheduling, optimizing clinic workflow and patient access to care.
- Collaborated with law firms to streamline referrals and enhance patient experience.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Seasonal Retail Sales Associate
3 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently ensuring accurate cash handling.
- Maintained organized merchandise displays, contributing to a new store location opening.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Customer Service Representative
4 Months- Resolved customer complaints promptly, demonstrating strong problem-solving skills and empathy.
- Assisted customers with inquiries, providing solutions and enhancing overall satisfaction.
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Operated fuel dispensers and ensured compliance with safety standards.
- Maintained clean and orderly workstation.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
Clothing Sales Associate
2 Months- Assisted customers in selecting apparel, providing personalized recommendations based on preferences.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Maintained visual merchandising standards to enhance store presentation and customer engagement.
Cashier
1 Year 3 Months- Operated cash registers accurately, processing transactions quickly and efficiently.
- Maintained accurate cash drawer balances at the beginning and end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Restocked and organized merchandise in front lanes.
- Increased customer satisfaction by providing friendly and efficient service during checkout.
Education
High School
Skills
Food service
Attention to detail
Time management
Listening skills
Customer service
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Accomplishments
- Supervised team of 3+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Applied the of-age drinking purchases policy, preventing a flag marking for Fiesta Marketplace from unexpected Inspectors.
Certification
CPR Certified, TABC Certified, Food Management Certified
LANGUAGES
English and Spanish
Timeline
Shift Lead
B. Elevated Candle Bar, Houston
09.2025 - 05.2026Read More
Front Desk Receptionist
We Rock The Spectrum, Bellaire
03.2025 - 07.2026Read More
Treatment Plan Coordinator
Urgent Dental Care, Houston
11.2024 - 01.2025Read More
Sales Associate
Camille La Vie, Houston
02.2024 - 07.2024Read More
Patient Care Representative
Houston Pain Relief and Wellness Clinic, Houston
01.2023 - 01.2024Read More
Seasonal Retail Sales Associate
Half Price Books
08.2022 - 11.2022Read More
Customer Service Representative
Circle K
04.2022 - 08.2022Read More
Shift Leader
Daiquiris2Go
09.2021 - 11.2024Read More
Clothing Sales Associate
Trend Mall
01.2021 - 03.2021Read More
Cashier
Fiesta Mart LLC
03.2019 - 06.2020Read More
Alief Taylor High School
High School
Read More