CAROLINA SPINA
Palm Bay,FL
Summary
Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
SMART CHOICE PARTNERS
06.2021 - Current
- Oversaw the Book of Business, developed and maintained strong client relationship with a focus on client retention and cross-selling opportunities. Adapted to several management system changes and handled all payment processing with accuracy and efficiency.
- Mentored junior account managers, promoting best practices and knowledge sharing.
- Fully Remote
BUSSER, FOOD RUNNER, SERVER
1000 NORTH
11.2019 - 03.2021
- Provided exceptional, personalized fine-dining service supported by extensive menu and wine knowledge. Anticipated guest needs, efficiently managed high-volume and complex sections, and contributed to improved guest satisfaction scores through effective upselling and adherence to fine-dining standards.
SERVER, BARTENDER, BANQUET
BB KING HOUSE OF BLUES
04.2019 - 08.2019
- Maintained in-depth drink knowledge, prepared and closed banquet events for groups of 50+, accurately processed payments, and enforced responsible alcohol service guidelines.
AGENT
ATLANTIC INSURANCE
09.2018 - 03.2019
- Generated new business, represented the agency at monthly Realtor meetings to strengthen marketing outreach, and contributed to improved client retention.
AGENT
ANCHOR INSURANCE
06.2018 - 09.2018
- Organized and maintained the Book of Business, tracked and resolved missing file information, scanned and electronically filed all documentation, and processed payments accurately.
CSR/ SECRETARY
WARNER INSURANCE GROUP
09.2016 - 06.2018
- Assisted management with bookkeeping and daily office operations. Processed all customer payments, handled client issues, and provided effective solutions. Managed business deposits, serviced policies, wrote new business, performed cold calling, answered all incoming calls, and supported the full transition from a hardcopy file system to an electronic management system.
Education
2-20 General Lines - PROP&CAS
2-15 Life Incl Var Annuity & Health - undefined
Real Estate Sales Associate - undefined
High School - undefined
Jensen Beach High School
Skills
- Customer relationship development
- Ability to adjust and acquire new skills
- Detail-oriented approach
- Customer service proficiency
- Experienced in driving sales and cross-selling initiatives
Timeline
ACCOUNT MANAGER
SMART CHOICE PARTNERS
06.2021 - Current
BUSSER, FOOD RUNNER, SERVER
1000 NORTH
11.2019 - 03.2021
SERVER, BARTENDER, BANQUET
BB KING HOUSE OF BLUES
04.2019 - 08.2019
AGENT
ATLANTIC INSURANCE
09.2018 - 03.2019
AGENT
ANCHOR INSURANCE
06.2018 - 09.2018
CSR/ SECRETARY
WARNER INSURANCE GROUP
09.2016 - 06.2018
2-15 Life Incl Var Annuity & Health - undefined
Real Estate Sales Associate - undefined
High School - undefined
Jensen Beach High School