Carolina Villalobos
El Paso
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
R&R NAILS SPA
03.2024 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales and Purchasing Manager
Dannah Lane Inc
11.2021 - 12.2023
- Performed cost analysis and obtained quotes to prepare reports for buyers.
- Observed product innovations, competitor activity, and market conditions to adjust account sales approach.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales and Service Manager
Imperio Real Boutique
08.2019 - 11.2021
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
- Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Conducted market research to identify new opportunities, leading to the expansion of the company''s product line.
Education
Dental Assitant - Dental Health
Pima Medical Institute
El Paso, TX07-2025
No Degree - Bilingual Education
The University of Texas At El Paso
El Paso, TX08-2018
High School Diploma -
Lydia Patterson Institute
El Paso, TX07-2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Office Organization
- Oral and writing communication
- Hospitality services
Languages
Spanish
English
Native or Bilingual
Timeline
Front Desk Receptionist
R&R NAILS SPA
03.2024 - Current
Sales and Purchasing Manager
Dannah Lane Inc
11.2021 - 12.2023
Sales and Service Manager
Imperio Real Boutique
08.2019 - 11.2021
Dental Assitant - Dental Health
Pima Medical Institute
No Degree - Bilingual Education
The University of Texas At El Paso
High School Diploma -
Lydia Patterson Institute
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