Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caroline Buendia

Woodside,NY

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Flē Flē Grill and other roles. Excelled in enhancing customer satisfaction and employee productivity, showcasing exceptional verbal communication and bilingualism. Achieved significant improvements in operational efficiency and cross-cultural team cohesion, without relying on numerical specifics.

Overview

7
7
years of professional experience

Work History

Manager

Flē Flē Grill
New York, NY
01.2019 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

McDonald's Restaurant
New York, NY
01.2014 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Youth Group Leader

Blessed Sacrament Catholic Church
Queens, NY
09.2013 - 07.2016
  • Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
  • Cultivated strong communication among group members through team-building exercises and open discussions.
  • Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
  • Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
  • Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
  • Provided one-on-one guidance to individual members seeking support or advice on personal challenges they were facing.

Education

Vocational Certification - Pharmacy Technology

LaGuardia Community College of The City University of New York
Long Island City, NY
03.2022

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Fluent Bilingualism
  • Cross-cultural communication
  • Memory retention
  • Vocabulary expansion
  • Collaborative Team Player

Languages

French
Limited Working
Spanish
Native or Bilingual

Timeline

Manager

Flē Flē Grill
01.2019 - 03.2020

Cashier

McDonald's Restaurant
01.2014 - 07.2018

Youth Group Leader

Blessed Sacrament Catholic Church
09.2013 - 07.2016

Vocational Certification - Pharmacy Technology

LaGuardia Community College of The City University of New York
Caroline Buendia