Caroline Carpenter

•Created patient profiles and verified information accuracy to maintain database integrity.

•Ensured compliance with federal and state guidelines through rigorous auditing processes.

•Conducted cold calls to increase patient engagement and drive clinic attendance.

•Supported patients by providing answers to questions and addressing concerns

• Supported inventory management efforts through diligent stocking practices, identifying discrepancies, and alerting supervisors when supplies were running low.
• Handled customer complaints professionally and calmly, resolving issues swiftly to maintain high levels of satisfaction.
• Assisted cashiers in providing efficient service, handling returned items, and managing long lines during peak hours.
• Improved customer experience by offering friendly assistance in locating items throughout the store.

•Enhanced workflow and service quality by overseeing salon operations.

•Boosted sales through effective upselling of memberships and products.

•Maintained positive client experiences by managing daily activities.

•Provided training for new hires on equipment use and product knowledge.

•Produced original content for salon's social media platforms.