Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Carter

Lexington,SC

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Carolina Digestive Disease and Veneziano's Pizzeria. Proven ability to enhance guest and patient satisfaction through proactive problem-solving and effective communication. Proficient in EMR/EHR systems and committed to maintaining HIPAA compliance, ensuring quality patient care and operational efficiency.

Overview

8
8
years of professional experience

Work History

Server

Veneziano's Pizzeria
10.2023 - Current
  • Developed strategies for upselling menu items, increasing revenue opportunities.
  • Oversaw cleanliness and organization of dining area, maintaining health and safety standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Medical Assistant

Carolina Digestive Disease
03.2023 - Current
  • Assisted in patient intake, measuring vital signs, and ensuring accurate data collection and management.
  • Coordinated scheduling for consultations and procedures, optimizing clinic workflow.
  • Ordering routine laboratory tests, maintaining accuracy and compliance with protocols.
  • Supported healthcare providers during examinations, enhancing patient care experiences.
  • Educated patients on treatment plans and medication instructions, improving understanding and adherence.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Server

Papa Gio's Of Lexington
05.2020 - 10.2023
  • Led team in delivering exceptional customer service and enhancing dining experience.
  • Trained new staff, ensuring adherence to quality standards and operational procedures.
  • Improved workflow efficiency by streamlining order processing and communication.
  • Coordinated with kitchen staff to ensure timely delivery of accurate orders.
  • Enhanced guest satisfaction through proactive problem-solving and personalized service.

Box Office Assistant

Koger Center For The Arts
01.2020 - 05.2022
  • Processed ticket sales using advanced box office software, ensuring accurate transactions and customer satisfaction.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Trained new team members on ticketing procedures and customer engagement strategies to ensure consistency.

Server

Fatz Cafe
03.2018 - 03.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Usher

Colonial Life Arena
08.2017 - 03.2020
  • Assisted patrons with seating arrangements and ticket validation for events.
  • Monitored crowd flow to ensure safety and compliance during high-attendance shows.
  • Provided information and directions to guests, enhancing overall event experience.
  • Collaborated with team members to execute pre-event setup and post-event breakdown efficiently.

Pharmacy Assistant

Riley's Drugs
01.2017 - 08.2017
  • Assisted pharmacists in preparing and dispensing medications for patient care
  • Managed inventory, ensuring accurate stock levels and timely replenishment of supplies
  • Educated patients on medication usage, side effects, and safety precautions
  • Collaborated with healthcare professionals to resolve prescription issues efficiently

Education

Biological Sciences

University of South Carolina
Columbia, SC
08-2022

High School Diploma -

Lexington High School
Lexington, SC
06-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Service prioritization
  • HIPAA compliance
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Reliable team player
  • CPR
  • First aid

Timeline

Server

Veneziano's Pizzeria
10.2023 - Current

Medical Assistant

Carolina Digestive Disease
03.2023 - Current

Server

Papa Gio's Of Lexington
05.2020 - 10.2023

Box Office Assistant

Koger Center For The Arts
01.2020 - 05.2022

Server

Fatz Cafe
03.2018 - 03.2020

Usher

Colonial Life Arena
08.2017 - 03.2020

Pharmacy Assistant

Riley's Drugs
01.2017 - 08.2017

Biological Sciences

University of South Carolina

High School Diploma -

Lexington High School

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