Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Caroline Coss

Indianapolis,United States

Summary

Results-driven Account Executive with a proven track record of exceeding sales targets and building strong client relationships. Demonstrated ability to develop and execute strategic account plans to drive revenue growth and maximize client satisfaction. Experienced in identifying market opportunities and developing innovative solutions to meet client needs. Skilled communicator with a passion for delivering exceptional customer service. Seeking to leverage my skills and expertise to drive business success and expand the company's client base.

Overview

12
12
years of professional experience

Work History

Account Executive

Brooksource
Indianapolis, Indiana
11.2022 - Current
  • Results-driven Account Executive with a proven track record of exceeding sales targets and building strong client relationships
  • Demonstrated ability to develop and execute strategic account plans to drive revenue growth and maximize client satisfaction
  • Experienced in identifying market opportunities and developing innovative solutions to meet client needs
  • Skilled communicator with a passion for delivering exceptional customer service
  • Develop and maintain strong relationships with key clients to drive business growth and achieve sales targets
  • Create and implement strategic account plans to identify opportunities for upselling and cross-selling
  • Prepare and deliver engaging presentations to clients, showcasing products and services to drive revenue and strengthen partnerships
  • Utilized CRM software to track customer interactions and identify potential areas for growth
  • Skilled in creating personalized sales pitches to effectively communicate product benefits to customers
  • Built and maintained strong relationships with key accounts and clients
  • Negotiated and closed high-value contracts with prospective clients
  • Provided one-on-one coaching sessions to peers to improve their performance and achieve their professional goals
  • Led group training sessions on effective communication skills, conflict resolution, and team building

Account Executive

Embodied Labs
Los Angeles, CA
07.2024 - 12.2024
  • Delivered immersive virtual reality solutions to higher education institutions, healthcare providers, and nonprofits to enhance empathy training and development
  • Spearheaded outreach campaigns to academic partners, including universities receiving federal grant funding, ensuring alignment with institutional goals
  • Cultivated and nurtured strong relationships with key decision-makers to enhance client satisfaction
  • Generated actionable insights to enhance outreach strategies using CRM tools
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary

Internal Hiring Recruiter

Eight Eleven Group
Indianapolis, Indiana
07.2020 - 11.2022
  • Led full-cycle recruitment process for internal positions, from sourcing and screening candidates to conducting interviews and negotiating offers
  • Collaborated with hiring managers to understand their team's needs and develop tailored recruitment strategies
  • Managed internal job postings and maintained candidate pipelines to ensure a continuous flow of qualified applicants
  • Conducted regular candidate assessments and provided feedback to support professional development and succession planning within the organization

Office of Patient Experience Intern

Community Health Network
Indianapolis, Indiana
04.2019 - 08.2019
  • Compiled and analyzed data related to patient feedback and satisfaction scores to generate reports for management review
  • Supported the implementation of initiatives aimed at improving communication, accessibility, and overall quality of care for patients
  • Assisted in organizing and facilitating patient satisfaction surveys to gather feedback and identify areas for improvement

Whole Health Advocacy Intern

Community Health Network
Indianapolis, Indiana
04.2019 - 08.2019
  • Developed and implemented community health programs aimed at promoting healthy lifestyle choices and disease prevention
  • Collaborated with local healthcare providers and government agencies to address public health concerns and improve access to healthcare services
  • Conducted outreach efforts to raise awareness about important public health issues and provide education on disease prevention strategies

Dialysis Care Intern

Fresenius Medical Care
Fishers, Indiana
03.2016 - 06.2016
  • Managed and supervised dialysis treatments for patients with end-stage renal disease
  • Collaborated with healthcare team members to provide comprehensive and personalized care to patients

Part-Time Server

Handels Ice Cream
Carmel, Indiana
03.2013 - 09.2013
  • Skillfully scooped and served a variety of ice cream flavors to customers in a busy and fast-paced environment
  • Maintained a clean and organized work station to ensure food safety and customer satisfaction
  • Provided friendly and efficient customer service by assisting with flavor recommendations and accommodating special requests
  • Operated cash register and accurately processed transactions with attention to detail
  • Worked collaboratively with team members to ensure smooth flow of customer service and uphold company standards for quality and presentation of products

Education

Bachelors of Science - Health Care Management & Policy

Indiana University
Bloomington, Indiana
12.2020

Skills

  • Business-to-Business (B2B)
  • Customer Relationship Management (CRM)
  • IT Consulting
  • Business Development
  • Lead generation
  • Account Management
  • Sales presentations
  • Relationship building
  • Solution Selling
  • Negotiation
  • Pipeline management
  • CRM software expertise
  • Sales Management
  • KPI's & metrics
  • Account planning

Volunteer Experience

  • Advertising Club Member, 12/01/18, 05/31/20, Compiled and analyzed data related to patient feedback and satisfaction scores to generate reports for management review, Supported the implementation of initiatives aimed at improving communication, accessibility, and overall quality of care for patients, Assisted in organizing and facilitating patient satisfaction surveys to gather feedback and identify areas for improvement, Developed and implemented community health programs aimed at promoting healthy lifestyle choices and disease prevention, Collaborated with local healthcare providers and government agencies to address public health concerns and improve access to healthcare services, Conducted outreach efforts to raise awareness about important public health issues and provide education on disease prevention strategies
  • Reading for Rogers Volunteer, 02/01/17, 05/31/20, Facilitated reading sessions with children at the Rogers Community Center to improve literacy skills, Engaged students in interactive reading activities to enhance comprehension and critical thinking, Monitored progress and adjusted teaching methods to meet individual learning needs, Collaborated with Rogers Community Center staff to create a supportive and encouraging learning environment
  • Kappa Kappa Gamma Sorority Recruitment Chair, 01/01/17, 05/31/20, Collaborated with chapter members to plan and execute unique and engaging rush events that attracted a diverse group of potential new members, Utilized strong communication skills to build relationships with potential new members and effectively convey the sorority's mission and values, Successfully planned and executed recruitment events to attract new members to the sorority, Utilized social media platforms and other marketing strategies to increase visibility and engagement for recruitment events
  • Women & Hi Tech Member, Strive to help increase the number of women in STEM fields, Provide access and assist in networking, mentoring, educational, and professional development opportunities, Advocate for best industry practices and policies that support DEI for women in STEM fields, Assist in fundraising for women and girls pursuing STEM educations

Timeline

Account Executive

Embodied Labs
07.2024 - 12.2024

Account Executive

Brooksource
11.2022 - Current

Internal Hiring Recruiter

Eight Eleven Group
07.2020 - 11.2022

Office of Patient Experience Intern

Community Health Network
04.2019 - 08.2019

Whole Health Advocacy Intern

Community Health Network
04.2019 - 08.2019

Dialysis Care Intern

Fresenius Medical Care
03.2016 - 06.2016

Part-Time Server

Handels Ice Cream
03.2013 - 09.2013

Bachelors of Science - Health Care Management & Policy

Indiana University
Caroline Coss