Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Douglas

Miami,FL

Summary

Dynamic Hostess Manager with proven strengths in team leadership, guest relations, and problem-solving. Successfully managed front-of-house operations for high-volume service, ensuring exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Hostess Manager

Mr. Hospitality
09.2024 - Current
  • Manage front-of-house operations with over 500 covers, ensuring efficient guest seating and flow.
  • Train and supervise staff on hospitality standards and customer service protocols.
  • Oversee VIP Coordination, ensuring personalized service, priority seating, and exceptional guest experience.
  • Coordinated with kitchen and waitstaff to optimize service delivery during peak hours.

Hostess

Mr. Hospitality
10.2019 - 09.2024
  • Assisted managers coordinating seating arrangements and guest flow.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Lead Hostess

ChottoMatte Restaurant
06.2018 - 09.2019
  • Supervised front-of-house operations to ensure exceptional guest experiences.
  • Assisted management with pre-shift planning, special events, and operational coordination.
  • Acted as point of contact for VIP guests, ensuring personalized service.

Hostess

Terrazas
04.2017 - 06.2018
  • Welcoming and receiving guests in a professional manner.
  • Aalking guests to their assigned tables.
  • Assisting servers and bussers with their tables set-up.

Education

Bachelor of Social Science - Communications And Journalism

Universidad Autonoma Del Caribe
Barranquilla-Colombia
03-2015

Skills

  • Team leadership
  • Problem-solving
  • Customer service
  • Workplace safety
  • Guest relations
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Portuguese
Professional Working

Timeline

Hostess Manager

Mr. Hospitality
09.2024 - Current

Hostess

Mr. Hospitality
10.2019 - 09.2024

Lead Hostess

ChottoMatte Restaurant
06.2018 - 09.2019

Hostess

Terrazas
04.2017 - 06.2018

Bachelor of Social Science - Communications And Journalism

Universidad Autonoma Del Caribe
Caroline Douglas