Jada Terry
Sparks
Summary
Dynamic and results-driven professional with extensive experience at Grimaldi's Pizzeria, excelling in customer service and staff management. Proven track record in enhancing guest satisfaction and optimizing seating arrangements, while effectively training new employees. Strong analytical skills and a commitment to quality assurance drive operational excellence and team success.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Grimaldi's Pizzeria
Sparks
10.2023 - Current
- Reviewed customer feedback surveys regularly to identify areas where improvements could be made.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new hostesses in customer service and job duties.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Coached staff on strategies to enhance performance and improve customer relations.
- Enforced compliance with industry standards and led hostesses in commitment to quality service.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Ensured that all guests received prompt, courteous attention from the hostesses.
Lead Cashier
Adidas Store
Sparks
12.2020 - 08.2023
- Answered customer questions and provided store information.
- Organized product displays in retail stores according to company guidelines.
- Maintained work area and kept cash drawer organized.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Handled returns and exchanges according to established policies.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Answered phone calls to assist customers with questions and orders.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Reed High School
Sparks, NV03-2022
Some College (No Degree) - Buisness
TMCC
Reno, NVSkills
- Customer service
- Employee training
- Staff management
- Conflict resolution
- Seating management
- Quality assurance
- Team building
- Work delegation
- Collaboration and teamwork
- Business development
- Analytical skills
- Money handling
- Written communication
- Problem-solving
- Database interface and query software
- Work Planning and Prioritization
- Time management abilities
- Multitasking
- Team leadership
Timeline
Hostess Manager
Grimaldi's Pizzeria
10.2023 - Current
Lead Cashier
Adidas Store
12.2020 - 08.2023
High School Diploma -
Reed High School
Some College (No Degree) - Buisness
TMCC