Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Eckert

Jacksonville,FL

Summary

Accomplished Front of House Manager at Bearded Pig Bbq, adept in guest relations and conflict resolution, significantly enhancing dining experiences. Excelled in staff management and policy enforcement, ensuring compliance with health standards. Proven track record in improving service quality and operational efficiency, meeting and exceeding sales targets through effective staff supervision and task delegation.

Overview

25
25
years of professional experience

Work History

Front of House Manager

Bearded Pig Bbq
06.2018 - Current
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Resolved guests complaints while maintaining positive customer environment.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

Licensed Insurance Agent

Florida Blue - Blue Cross Blue Shield Of Florida
10.2015 - 05.2018
  • Upsold additional products and services after identifying customer needs and requirements.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Customer Service Representative

Florida Times Union
02.2000 - 11.2006
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.

Education

Diploma - General

Sandalwood High School
Jacksonville, FL

Skills

  • Guest Relations
  • Conflict Resolution
  • Staff Management
  • Hiring
  • Employee Scheduling
  • Time tracking
  • Health department inspections
  • Staff Supervision
  • Quality Standards
  • Policy Enforcement
  • Task Delegation

Timeline

Front of House Manager

Bearded Pig Bbq
06.2018 - Current

Licensed Insurance Agent

Florida Blue - Blue Cross Blue Shield Of Florida
10.2015 - 05.2018

Customer Service Representative

Florida Times Union
02.2000 - 11.2006

Diploma - General

Sandalwood High School

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Caroline Eckert