Carolina Hernandez
Santa Ana,CA
Summary
Dynamic Hospitality Professional with expertise in customer service and team leadership. Proven ability to train staff and elevate guest experiences through effective communication and problem-solving skills. Proficient in beverage preparation and maintaining service excellence to drive customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Hironori Craft Ramen
05.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on ramen preparation techniques and customer service standards.
- Coordinated shift schedules to align staffing with peak business hours for improved service efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction levels.
Barista
Starbucks
07.2023 - 08.2024
- Delivered high-quality beverages by following standardized recipes accurately.
- Ensured compliance with health standards through organized, clean workstations.
- Enhanced customer experience by promptly engaging and addressing inquiries.
- Operated espresso machines and blenders to produce beverages efficiently.
- Maintained equipment, contributing to consistent beverage quality and service speed.
Server
Hironori Craft Ramen
11.2022 - 08.2023
- Enhanced guest satisfaction by delivering exceptional customer service consistently.
- Ensured accurate orders and timely deliveries for optimal dining experiences.
- Streamlined food preparation by collaborating effectively with kitchen staff.
- Trained new servers on menu details and restaurant operational procedures.
Education
Associate of Science - Biochemistry
Irvine Valley College
Irvine, CA05-2026
Phlebotomy Technician -
Phlebotomy Training Specialists
Santa Ana, CA12-2025
High School Diploma -
Segerstrom High School
Santa Ana, CA05-2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
- PT - Phlebotomy Technician
- CPR- Cardiopulmonary Resuscitation
- Food Handler's Certification
- Alcohol Server Certification
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Shift Lead
Hironori Craft Ramen
05.2024 - Current
Barista
Starbucks
07.2023 - 08.2024
Server
Hironori Craft Ramen
11.2022 - 08.2023
Associate of Science - Biochemistry
Irvine Valley College
Phlebotomy Technician -
Phlebotomy Training Specialists
High School Diploma -
Segerstrom High School