Caroline Luna
Los Angeles,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. I offer strong dedication to informed patient care, administrative excellence and confidentiality. I am able to multitask and prioritize workloads with little or no supervision.
Overview
5
5
years of professional experience
Work History
Medical Assistant
West Gastroenterology Medical Group
04.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, and vital signs,
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Provided communication between healthcare providers and insurance companies, obtaining necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Sales Representative
Metro By T-Mobile
02.2019 - 03.2021
- Increased sales revenue by identifying and targeting monthly goals
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Certified Medical Assistant - Medical Assistant
UEI College - Gardena
Gardena, CA06.2021
High School Diploma -
Alliance Margaret M. Bloomfield Technology Academy High School
Los Angeles, CA06.2018
Skills
- Patient-focused care
- Compassionate
- Patient Flow Management
- Fluent in Spanish
- HIPAA Compliance
- Data Entry
- Medical Billing
- Patient Scheduling
- Medical Terminology
- Vital Sign Monitoring
- Insurance Verification
- Electronic Medical Records
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
West Gastroenterology Medical Group
04.2022 - Current
Sales Representative
Metro By T-Mobile
02.2019 - 03.2021
Certified Medical Assistant - Medical Assistant
UEI College - Gardena
High School Diploma -
Alliance Margaret M. Bloomfield Technology Academy High School
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