Caroline Lyell
Carterville,IL
Summary
Dedicated Medical Support Assistant skilled in patient scheduling and electronic health record management. Known for enhancing patient satisfaction and maintaining confidentiality while ensuring compliance with regulatory standards.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
VA Medical Center
Marion, IL
07.2019 - 05.2022
- Managed patient scheduling and appointment confirmations.
- Assisted in maintaining accurate electronic health records, ensuring compliance with regulatory standards.
- Coordinated communication between healthcare providers and patients to facilitate timely care delivery.
- Maintained strict confidentiality, adhering to HIPAA regulations.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Medical Office Assistant
SIH Medical Group
Herrin, IL
01.2014 - 07.2019
- Supervised daily operations of medical office.
- Trained and mentored staff in patient care and administrative procedures.
- Developed training materials for new hires.
- Maintained a clean and welcoming reception area.
- Reduced wait times for patients by managing check-ins and coordinating with clinical staff.
- Coordinated communication between patients, physicians, and insurance providers to streamline processes.
- Conducted regular staff training sessions on various topics such as customer service skills.
- Used EPIC and Nextgen software to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments.
- Scheduled all front end staff and kept all time sheets organized.
Education
Bachelor of Arts - Healthcare Management
Franklin University
Columbus, Ohio05-2018
Associate of Science -
John A Logan College
Carterville, IL05-2012
High School Diploma -
Goreville High School
Goreville, IL05-2009
Timeline
Medical Support Assistant
VA Medical Center
07.2019 - 05.2022
Lead Medical Office Assistant
SIH Medical Group
01.2014 - 07.2019
Bachelor of Arts - Healthcare Management
Franklin University
Associate of Science -
John A Logan College
High School Diploma -
Goreville High School