Summary
Overview
Work History
Education
Timeline
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Caroline Lyell

Carterville,IL

Summary

Dedicated Medical Support Assistant skilled in patient scheduling and electronic health record management. Known for enhancing patient satisfaction and maintaining confidentiality while ensuring compliance with regulatory standards.

Overview

8
8
years of professional experience

Work History

Medical Support Assistant

VA Medical Center
07.2019 - 05.2022
  • Managed patient scheduling and appointment confirmations.
  • Assisted in maintaining accurate electronic health records, ensuring compliance with regulatory standards.
  • Coordinated communication between healthcare providers and patients to facilitate timely care delivery.
  • Maintained strict confidentiality, adhering to HIPAA regulations.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Performed medical records management, including filing, organizing and scanning documents.

Lead Medical Office Assistant

SIH Medical Group
01.2014 - 07.2019
  • Supervised daily operations of medical office.
  • Trained and mentored staff in patient care and administrative procedures.
  • Developed training materials for new hires.
  • Maintained a clean and welcoming reception area.
  • Reduced wait times for patients by managing check-ins and coordinating with clinical staff.
  • Coordinated communication between patients, physicians, and insurance providers to streamline processes.
  • Conducted regular staff training sessions on various topics such as customer service skills.
  • Used EPIC and Nextgen software to schedule appointments for doctor visits and procedures.
  • Received, recorded and filed medical payments.
  • Scheduled all front end staff and kept all time sheets organized.

Education

Bachelor of Arts - Healthcare Management

Franklin University
Columbus, Ohio
05-2018

Associate of Science -

John A Logan College
Carterville, IL
05-2012

High School Diploma -

Goreville High School
Goreville, IL
05-2009

Timeline

Medical Support Assistant

VA Medical Center
07.2019 - 05.2022

Lead Medical Office Assistant

SIH Medical Group
01.2014 - 07.2019

Bachelor of Arts - Healthcare Management

Franklin University

Associate of Science -

John A Logan College

High School Diploma -

Goreville High School
Caroline Lyell