Tawanna M. Webb
Chesapeake
Summary
Highly enthusiastic customer service professional with 20 years’ client interface experience. Currently I serve as a Medical Support Assistant in the Pediatric Outpatient Clinic @ Naval Medical Center Portsmouth.
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
Overview
26
26
years of professional experience
Work History
Medical Support Assistant
United States Navy
09.2019 - Current
- Managed patient appointments and scheduling, ensuring optimal clinic workflow. I assist daily in records management, coordinate communications between the patient and provider and schedule appointment as well as manage the phone lines. Support clinical staff with admin task insuring the clinic is operating efficiency. Train all new front desk staff on office procedures and policies. I contribute a positive work environment by providing excellent teamwork. Actively participate in professional development opportunities.
Child and Youth Program Assistant
United States Navy
07.2015 - 10.2015
- I assisted in providing and leading planned activities for program participants. I was able to help to establish a program environment that promotes positive child interactions with other children and adults. I maintained positive control, accountability, and safety of program participants. I prepared, arranged, and maintained indoor/outdoor activity areas and materials using the Teaching Strategies program to accommodate the daily schedule. I interacted with children using approved child guidance and development techniques. Completed training on own Individual Development Plan (IDP). I have participated in program evaluations as required.
USDA Clerk/Monitor
United States Navy
05.2014 - 04.2015
- As an USDA/CACFP clerk I was responsible for monitoring each of the 3 facilities located onboard Naval Station Great Lakes and 1 youth facility located in Glenview IL for quality assurance of the food program. Each month I observe the meals being served to the children at all CYP facilities at Naval Station Great Lakes and Glenview. Through monitoring of all facilities, I had to ensure that all components are being met, and the staff and management are following CYP/CACFP guidelines. My duties consist of record keeping, billing, profit and loss reporting, accounts payable, account receivable and staff training as well as making sure that state paperwork has been completed and turned in on time. I made sure that the vendors that we used stayed in compliance with the contracts that we had on file with them as well as making sure new contract were submitted on time so that we could continue all business relationships without any breaks in service.
Child and Youth Program Assistant
United States Navy
05.2012 - 01.2014
- I was able to help to establish a program environment that promotes positive child and youth interactions with other children, youth and adults. I have experience working with children with developmental delays, intellectual disabilities, mental health conditions and children with autism spectrum disorder. I maintained positive control, accountability, and safety of program participants. I prepared, arranged, and maintained indoor/outdoor activity areas and materials to accommodate the daily schedule. It was my responsibility to prepared curriculum/program materials and assists with developing a list of needed supplies and equipment.. Completes designated training requirements and records and tracks completed training on own Individual Development Plan (IDP). I participated in program evaluations as required.
Child Care Provider
Self Employed
04.2009 - 12.2011
- As a private day care provider, I had the responsibility of providing a safe and engaging program to meet the needs of children at multiple ages. In addition to providing a place where parents are comfortable leaving their children. I also maintained the safety and well-being of the children in my care.
Foster Care Provider
Neighbor to Family
08.2005 - 12.2009
- As a foster care provider it was my responsibility to provide physical, emotional and social needs of children in a "substitute" family setting. I took care of kids ranging from ages infants to 18 years old. My job was to ensure that the needs of the children where met until the children were reunited with biological family or a permanent placement plan could be implemented. It was my responsibility to ensure that the children attended regular scheduled appointments with bio-parents, social workers, court hearings, psychiatrist and primary care physicians. The children that were in my home was therapeutic and non-therapeutic children.
Culinary Specialist (Petty Officer 3rd Class)
United States Navy
05.2000 - 02.2005
- While on shore duty it was my responsibility to maintain living quarters for military personal traveling on government orders. Personnel ranked from E-1 through high-ranking Officers. I completed annual inventory on over 600 rooms and I was able to account for over 2 million dollars in government property. While on Sea Duty, Culinary Specialists work in kitchens, dining areas, living quarters and storerooms where food supplies are kept. As a CS was also responsible for keeping records for food supplies and financial budgets.
Education
Master of Science - Psychology
Kaplan University
Chicago, IL, United States01.2014
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ, United States01.2009
Skills
- Effective organizational skills
- Enthusiastic work ethic
- Innovative problem solver
- Task management
- Proficient in Microsoft programs
- Understands developmental disorders
Accomplishments
DMS Employee of the Quarter 2024
CYP Employee of the month 2017
Timeline
Medical Support Assistant
United States Navy
09.2019 - Current
Child and Youth Program Assistant
United States Navy
07.2015 - 10.2015
USDA Clerk/Monitor
United States Navy
05.2014 - 04.2015
Child and Youth Program Assistant
United States Navy
05.2012 - 01.2014
Child Care Provider
Self Employed
04.2009 - 12.2011
Foster Care Provider
Neighbor to Family
08.2005 - 12.2009
Culinary Specialist (Petty Officer 3rd Class)
United States Navy
05.2000 - 02.2005
Bachelor of Science - Business Management
University of Phoenix
Master of Science - Psychology
Kaplan University
Education and Training
- DMS Employee of the Quarter Jan 2024
- Employee of the Month May 2017
- Employee of the Quarter October 2014