Caroline Macom
West Linn
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Bridgeport Laser & Wellness Center
04.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Account Manager
Beacon Hill Technologies
06.2023 - 04.2024
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Studio Manager
The Cycle Lab
05.2022 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Bachelor of Science - Health Administration
Oregon State University
Corvallis, OR06.2023
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Patient Relations
Office Administration
Timeline
Patient Care Coordinator
Bridgeport Laser & Wellness Center
04.2024 - Current
Account Manager
Beacon Hill Technologies
06.2023 - 04.2024
Studio Manager
The Cycle Lab
05.2022 - 06.2023
Bachelor of Science - Health Administration
Oregon State University
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