Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Maxwell

Strafford,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Mercy Hospital Springfield
04.2020 - 08.2020
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Trained new staff on hospital processes and procedures.

Concession Stand Worker

Marshfield High School
03.2016 - 03.2018
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.

Education

Associate of Arts -

Ozarks Technical Community College
Springfield, MO
05.2025

Marshfield High School
Marshfield, MO
12.2019

Skills

  • Appointment Scheduling
  • HIPAA Compliance
  • Customer Service
  • Problem-Solving
  • Insurance Verification
  • Financial Procedures Adherence
  • Money Handling
  • Flexible Schedule
  • Multitasking and Organization
  • Registration and Admissions

Timeline

Patient Access Representative

Mercy Hospital Springfield
04.2020 - 08.2020

Concession Stand Worker

Marshfield High School
03.2016 - 03.2018

Associate of Arts -

Ozarks Technical Community College

Marshfield High School

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Caroline Maxwell