Caroline McCarthy

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Interviewed and hired Interns and employees.
• Led All Employee Meetings twice a year.

IT Help Desk Technician - 12/2007 - Present;

• Configured hardware, devices, and software to set up workstations for employees.
• Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues

IT Manager - 12/2012 - Present

• Helped produce and implement the Disaster Recovery Plan in the Compliance Manual.
• Collaborated with employees to help meet IT needs and properly integrate and secure systems.
• Maintained a well-organized filing system for easy access to historical reports and documents.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.

Reports Analyst 12/2007 - Present

• Optimized reporting systems for faster access to critical business information.
• Gathered month end information for CEO of the company.
• Provided onging support to users of reporting systems, troubleshooting issues as needed.