Caroline Palmer
Medical Registration Specialist
Columbus,OH
Summary
Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Registration Specialist
Ohio Health Riverside Hospital
Columbus, OH
01.2019 - Current
- Completed registration paperwork, verifying accurate patient information.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Updated patient contact information to support accurate electronic medical records.
Service Excellence Ambassador
OhioHealth Riverside Methodist Hospital
Columbus, OH
07.2022 - 11.2022
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate.
Case Manager
Franklin County Children Services
Columbus, OH
05.2022 - 08.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Services include advising family caregivers. Provide patients with information and counseling, and make referrals for other services. Provide children and families with support needed to bring families back together.
Physician Office Specialist
Ohio Health Riverside Hospital
Westerville, OH
10.2021 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 5-physicians, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Assistant Teacher
Quitman County School District
Marks, MS
08.2008 - 03.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Master of Arts - Organizational Management
University of Arizona Global Campus
Chandler, AZ 07.2022 - 10.2023
Bachelor of Arts - Healthcare And Human Service
The University of Arizona Global Campus
Chandler, AZ 09.2019 - 10.2021
Associate of Arts - General Education
Coahoma Community College
Clarksdale, MS 08.2014 - 04.2016
Skills
Problem-solving
undefinedCertification
SHRM-SCP
SHRM-SCP
SHRM-SCP (Society for Human Resource Management-Senior Certified Professional) designation is a globally recognized certification for HR professionals who are engaged in strategic decision-making within organizations. I have completed my master's degree in Organizational Management and have completed the necessary courses to attain this achievement. I have learned leadership principles, organizational behavior, strategic planning, and human resource management.
Timeline
SHRM-SCP
07-2023
Service Excellence Ambassador
OhioHealth Riverside Methodist Hospital
07.2022 - 11.2022
Master of Arts - Organizational Management
University of Arizona Global Campus
07.2022 - 10.2023
Case Manager
Franklin County Children Services
05.2022 - 08.2022
Physician Office Specialist
Ohio Health Riverside Hospital
10.2021 - 05.2022
Bachelor of Arts - Healthcare And Human Service
The University of Arizona Global Campus
09.2019 - 10.2021
Registration Specialist
Ohio Health Riverside Hospital
01.2019 - Current
Associate of Arts - General Education
Coahoma Community College
08.2014 - 04.2016
Assistant Teacher
Quitman County School District
08.2008 - 03.2017
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