CAROLINE PIEROTTI
Traverse City,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Traverse City, MI
01.2026 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Attractions Attendant
Universal Orlando Resort
Orlando
02.2021 - 12.2025
- Ensured guest safety by monitoring attraction operations and enforcing safety regulations.
- Assisted in managing attraction queues, enhancing guest experience through efficient flow control.
- Collaborated with management to identify and implement process improvements for operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Cast Member
Disneyland California
Anaheim, CA
01.2020 - 03.2020
- Delivered exceptional guest service in high-volume environments, ensuring memorable experiences for all visitors.
- Collaborated with team members to maintain cleanliness and organization in designated areas throughout the park.
- Implemented efficient crowd management strategies during peak times, improving guest flow and minimizing wait times.
- Actively engaged with guests, addressing inquiries and resolving issues promptly to maintain satisfaction levels.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12-2021
Skills
- Customer Relations Skills
- Threat Management
- Passenger Communication
- Customer Service
- Conflict Resolution
- Behavioral Analysis
Timeline
Transportation Security Officer
Department of Homeland Security
01.2026 - Current
Attractions Attendant
Universal Orlando Resort
02.2021 - 12.2025
Cast Member
Disneyland California
01.2020 - 03.2020
Bachelor of Science - Hospitality Management
University of Central Florida